Post-Disaster Evaluation & Continuous Improvement Lead

Globe Telecom, Inc.; Caloocan; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Globe Telecom, Inc. seeks a senior professional to lead post-disaster evaluation, analysis, and continuous improvement for NRRO.

You will ensure lessons learned from outages and incidents are captured, analyzed, and applied to strengthen recovery processes and governance, supporting a transition from recovery to preparedness. The role requires 5–10 years in post-incident evaluation or resilience programs, with strong analytical and facilitation skills across Core, Transport, Access, and Power

Qualifications

• Bachelor's degree in Telecommunications, Electrical/Network Engineering, Disaster Management, or related field.
• 5–10 years of experience in post-incident evaluation, network operations, or continuous improvement.
• Experience in Root Cause Analysis, network resiliency programs, or disaster recovery evaluation.
• Strong analytical and problem-solving skills.
• Familiarity with telecom operations across Core, Transport, Access, and Power networks.
• Experience facilitating workshops and reporting to executive leadership.

Responsibilities

• Collect and consolidate post-disaster data across all network domains (Core, Transport, Access, Power).
• Conduct Root Cause Analysis (RCA) and Failure Mode Evaluation for network disruptions.
• Evaluate effectiveness of recovery actions, command activation decisions, and resource allocation.
• Identify process gaps, vulnerabilities, and areas for operational improvement.
• Develop recommendations for network design enhancements, resilience measures, and operational procedures.
• Support updates to DR/NRRO playbooks based on lessons learned.
• Facilitate workshops, debriefs, and after-action reviews with internal teams and external partners.
• Track and report on continuous improvement initiatives and their implementation status.
• Ensure knowledge management of disaster events is maintained and accessible for future planning.

Skills

Root Cause Analysis

Network analysis

Process improvement

Data reporting

Hazard/Risk maps

GIS tools

Workshop facilitation

Education

Bachelor's degree in Telecommunications, Electrical/Network Engineering, Disaster Management, or related field

Tools

GIS tools

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Leads the post-disaster evaluation, analysis, and continuous improvement efforts of NRRO. Ensures lessons learned from network outages, disaster events, and operational incidents are systematically captured, analyzed, and applied to improve recovery processes, governance frameworks, and overall network resilience. Supports NRRO's transition from recovery to strengthened preparedness.

Duties and Responsibilities

• Collect and consolidate post-disaster data across all network domains (Core, Transport, Access, Power).
• Conduct Root Cause Analysis (RCA) and Failure Mode Evaluation for network disruptions.
• Evaluate effectiveness of recovery actions, command activation decisions, and resource allocation.
• Identify process gaps, vulnerabilities, and areas for operational improvement.
• Develop recommendations for network design enhancements, resilience measures, and operational procedures.
• Support updates to DR/NRRO playbooks based on lessons learned.
• Facilitate workshops, debriefs, and after-action reviews with internal teams and external partners.
• Track and report on continuous improvement initiatives and their implementation status.
• Ensure knowledge management of disaster events is maintained and accessible for future planning.

Top Deliverables

• Post-Disaster RCA & Lessons Learned Reports
• Continuous Improvement Plan for NRRO Processes & Network Resilience
• Updated NRRO Recovery & Response Playbooks
• After-Action Review (AAR) Summary Reports
• Dashboard/Tracker for Implementation of Improvement Initiatives

Competencies

• Analytical & Critical Thinking
• Problem Solving & Decision Support
• Continuous Improvement & Change Management
• Stakeholder Coordination & Facilitation
• Risk Assessment & Mitigation

Skills

• Root Cause Analysis methodologies (Ishikawa, 5 Whys, FMEA)
• Network performance & incident analysis
• Process improvement and operational standardization
• Data collection, evaluation, and reporting
• Development of hazard maps, risk maps, and vulnerability assessments
• Geographic Information System (GIS) tools and mapping applications
• Workshop facilitation and executive-level reporting

Hiring Requirements

• Bachelor's degree in Telecommunications, Electrical/Network Engineering, Disaster Management, or related field
• 5-10 years of experience in post-incident evaluation, network operations, or continuous improvement
• Experience in Root Cause Analysis, network resiliency programs, or disaster recovery evaluation
• Strong analytical and problem-solving skills
• Familiarity with telecom operations across Core, Transport, Access, and Power networks
• Experience facilitating workshops and reporting to executive leadership

Equal Opportunity Employer

Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Company Overview

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.