Head – Emergency Response Governance & Command Activation

Globe Telecom, Inc.; Caloocan; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Globe Telecom, Inc. is seeking a Senior Crisis Management Lead to establish and govern emergency response policies, frameworks, and command activation processes across the organization.

You will ensure preparedness for network incidents, disasters, and crises through structured readiness and cross-functional coordination. The role requires 5+ years in network operations or crisis management, knowledge of telecom networks, and ISO certifications.

Qualifications

• Bachelor’s degree in Engineering, IT, Risk Management, or related field.
• 5+ years in network operations, disaster recovery, emergency response governance, or crisis management.
• Knowledge of telecom networks, RAN operations, ICs frameworks, and DR/BCP standards.
• Proven policy governance, cross-functional coordination, and crisis decision-making skills.
• Certifications in ISO 22301/22320, ICs, or Emergency Management are advantageous.

Responsibilities

• Establish and govern emergency response policies and frameworks.
• Prepare for network incidents, disasters, and crises through structured readiness.
• Coordinate cross-functionally and ensure regulatory compliance.
• Lead RCMT activation and incident management.
• Deliver SITREPs, dashboards, and executive communications during incidents.
• Align activities across Core, Transport, Access, Power, IT, and Field Operations.
• Maintain and enforce the Emergency Response Governance Framework.
• Oversee drills, tabletop exercises, and simulations.
• Handover to Network Recovery & Normalization post-incident.

Skills

Crisis Leadership

Incident Governance

Cross-functional Coordination

Data-driven Decisioning

Telecom Network Knowledge

Education

Bachelor's in Engineering / IT / Risk Management

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Establish and govern the organization’s emergency response policies, frameworks, and command activation processes. Ensure the company is prepared for network incidents, disasters, and crises through structured readiness, cross-functional coordination, and regulatory compliance. Establish and govern the organization’s emergency response policies, frameworks, and command activation processes. Ensure the company is prepared for network incidents, disasters, and crises through structured readiness, cross-functional coordination, and regulatory compliance.

Duties and Responsibilities

• Maintain and enforce the Emergency Response Governance Framework for network-impacting events.
• Define incident classification levels, escalation pathways, and RCMT activation criteria.
• Lead the structured activation and management of the RCMT.
• Ensure accurate and timely SITREPs, dashboards, and executive communications during incidents.
• Align cross-domain activities across Core, Transport, Access, Power, IT, and Field Operations.
• Oversee readiness, maintenance, and compliance of response playbooks and command structures.
• Facilitate command drills, tabletop exercises, and emergency simulations.
• Ensure proper handover to Network Recovery & Normalization post-incident.
• Advise NRRO Department Head and LT/ELT on incident status, risks, and mitigation measures.

Top Deliverables

• NRRO Emergency Response Governance Framework (updated annually)
• DRT Activation Playbooks & Incident Classification Protocols
• SITREP & Executive Dashboard Templates
• Command Drill and Simulation Completion Reports
• Post-Event Handover & Lessons Learned Reports

Competencies

• Crisis Leadership & Command
• Strategic Decision-Making Under Pressure
• Incident Governance & Control
• Multi-Stakeholder Coordination
• Communication & Information Management

Skills

• Incident escalation and reporting
• Telecommunication network knowledge (Core, Transport, Access, Power)
• Analytical & rapid decision-making
• Cross-functional leadership and stakeholder engagement

Hiring Requirements

• Bachelor’s degree in Engineering, IT, Risk Management, or related field.
• 5+ years in network operations, disaster recovery, emergency response governance, or crisis management.
• Knowledge of telecom networks, RAN operations, ICs frameworks, and DR/BCP standards.
• Proven policy governance, cross-functional coordination, and crisis decision-making skills.
• Certifications in ISO 22301/22320, ICs, or Emergency Management are advantageous.

Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.