Network Field Engineer-CDO

Globe Telecom, Inc.; Bukidnon; On-site; PHP 420,000 - 660,000; Full time

Job summary

Globe Telecom, Inc. is seeking an Access Network Management - Network Field Engineer based in Malaybalay, Bukidnon.

The role focuses on Operations and Maintenance of Wireline-Broadband, Wireless Network, Enterprise Lines, and Transport Equipment including Fiber Optic and Radio Links. You will perform field troubleshooting, equipment fault isolation, testing and calibration to minimize service interruptions, and provide technical support to other teams.

Qualifications

• Onsite or Field Troubleshooting and Corrective Maintenance Activities for fault/incidence/problem tickets and work orders endorsed by DSOC/RSC.
• Equipment fault isolation and correction to ensure normal operations.
• Testing and calibration to normalize service interruptions.
• 1st level troubleshooting of on-site issues.

Responsibilities

• Performs Onsite or Field Troubleshooting and Corrective Maintenance Activities for Fault Tickets (FT)/ Incident Tickets (INC)/Problem Tickets (PRB)/ Work Order (WO).
• Implements technical solutions as recommended by Senior Network Field Engineers or Technical Support (TIER2).
• Provides technical support/consultancy to other teams (e.g. vendor).
• Recommends network resiliency programs for unit head approval.
• Escalates unresolved issues to Technical Support Team (TIER2) within SLA.

Job description

Job Description

Access Network Management - Network Field Engineer

CDO Area based in Malaybalay, Bukidnon with primary functions as the Operations and Maintenance of Wireline-Broadband, Wireless Network, Enterprise Lines and Transport Equipment including Fiber Optic and Radio Links.

• Performs Onsite or Field Troubleshooting and Corrective Maintenance Activities for Fault Tickets (FT)/ Incident Tickets (INC)/Problem Tickets (PRB) / Work Order(WO) and Network quality/performance issues endorsed by TIER1 Service Operations Center (DSOC-Domestic Service Operations Center and RSC-Regional Service Center)
• Performs equipment fault isolation and correction to ensure normal equipment operations by running diagnostic tests
• Performs testing and equipment calibration and troubleshooting to normalize service interruption
• Performs 1st level troubleshooting of on-site issues
• Implements technical solutions to problems as recommended by Senior Network Field Engineers or from Technical Support (TIER2)
• Provides technical support/ consultancy to other teams (e.g. vendor)
• Recommends network resiliency programs based on results of troubleshooting for submission to unit head for approval
• Escalates unresolved issues to Technical Support Team (TIER2) or other applicable team within SLA
• Activity implementation such as, but not limited to network changes rollout and parameter/configuration standardization in the form of Methods of Procedure (MOP) and Change Modification Activity Request (MAR)
• Performs installation and de-installation, commissioning and re-commissioning, and re-integration of equipment when needed
• Performs compatibility testing, Site Acceptance Testing (SAT), Intensive Site Acceptance Testing (ISAT) and User Acceptance Testing (UAT) in coordination with concerned departments
• Performs preventive maintenance of network elements based on schedule
• Monitors and gives assessment and recommendations on actual vendors’ performance and compliance to contract provisions
• Prepares and analyzes technical reports as needed (e.g turn-over/acceptance test reports)
• Updates policies and procedures manuals (PPM) of existing IN/VAS network equipment

Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed:

Network Operations:

• Access, transport core and IP technologies, switch, broadband, equipment design, and maintenance strategies including outside plant system (OSP)-Fiber Links
• Knowledge of technical processes on commissioning, integration, operation and maintenance of telecom equipment
• Knowledge of current products, services, and network design and elements
• Safety and risk management principles and standards

Network Performance Management:

• Anticipates network issues and develops technical and/or business recommendations to mitigate or address issues
• Ability to carry out cause and effect analysis
• Analytical skills in analyzing network element performance report
• Ability to identify potential revenue loss or leakage in the network

Problem Solving and Complexity:

• Focuses on performing tasks based on direction from supervisors and general established procedures/ process/guidelines
• Formulates solutions for routine and standard issues and problems in a work environment where situations are highly predictable
• Good understanding of local customs

Knowledge and Experience:

• Utilizes theoretical understanding of a discipline/knowledge and exhibit practical application of skills to commonly anticipated problems
• Provides specific advice and recommends improvements to well established and clearly defined processes

Effective Communication:

• Utilizes active listening skills to clarify requirements and concerns
• Uses appropriate level of jargon and technical language based on the audience
• Identifies probable causes of miscommunication and works to address these when they occur and takes preventive measures to prevent them in the future

Network Operations Project Management:

• Organizes processes by applying knowledge of project management processes
• Ability to displays a systematic approach to perform, validate and implement solution.
• Timely implementation of assigned activities/work requests within SLA
• Challenges vendor for root cause analysis and solutions

Technical Writing Proficiency:

• Implements the approved methods, practices and policies governing Network Operations

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession.

Attracting the best and brightest Talents is pivotal to our success.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.

We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.

We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region.

We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.