POS Client Support Specialist

Adventure Consultancy Solutions Philippines Inc.; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid Work Setup

Day 1 HMO

Life Insurance

Company-Provided Equipment

Professional Development Opportunities

Job summary

Adventure Consultancy Solutions Philippines Inc. is seeking a POS Client Support Specialist to provide technical and operational support to offshore clients, handling POS systems, payments, and related platforms.

The role requires coordinating with internal teams and partners to ensure timely issue resolution. Qualifications include a Bachelor's degree and 1–2 years in a technical support or client-facing role, with strong Google Workspace and MS Office skills; excellent communication and

Qualifications

• Bachelor's degree in any field.
• 1–2 years in technical or client support roles.
• Experience supporting international/offshore clients.
• Hands-on experience with POS systems for basic troubleshooting.
• Strong Google Workspace and MS Office proficiency.
• Strong communication, problem-solving and analytical skills.
• Ability to manage multiple requests under pressure.
• Able to collaborate with clients, colleagues and partners and work hybrid midshift.

Responsibilities

• Provide front-line technical and operational support via phone, email, and chat.
• Serve as main contact for POS, payments, and related tech services.
• Assist with basic troubleshooting, configuration, and issue coordination.
• Escalate complex issues to internal teams or vendors and coordinate follow-up.
• Manage user administration and access resets.
• Process data accurately within timelines.
• Generate reports and assist clients with queries.
• Support e-commerce platform setup and payment-method configuration.
• Process refunds, reversals, rebills, captures, and chargebacks per procedures.
• Maintain case records and resolutions in ticketing systems.

Skills

Google Workspace

Microsoft Office

Problem solving

Analytical thinking

Communication skills

Education

Bachelor's degree

Tools

POS systems

Ticketing systems

Job description

About the role

The POS Client Support Specialist provides technical and operational support to offshore clients, serving as a key point of contact for questions, system issues, transactions, and day-to-day service requests. The role supports POS environments alongside related e-commerce, payment, and client technology platforms. The Specialist will coordinate customer requests with internal teams and external partners, ensuring timely issue resolution while maintaining high-quality service.

Key responsibilities

• Provide front-line technical and operational support to offshore clients through phone, email, and chat

• Serve as a key contact for client inquiries involving POS systems, applications, payment processes, and related technology services

• Assist clients with POS-related concerns, including basic troubleshooting, system checks, configuration support, and issue identification

• Escalate complex POS and technology concerns to internal teams, partners, or third-party vendors and coordinate follow-through

• Manage user administration, including adding or removing users and assisting with password or access resets

• Process system data accurately and within required timelines

• Generate reports using predefined configurations and templates and assist clients with basic queries

• Support e-commerce platform setup, payment-method configuration, troubleshooting, and integration activities

• Process authorized refunds, reversals, rebills, captures, and chargebacks according to established procedures

• Maintain accurate case records, actions taken, and resolutions in ticketing or internal documentation systems

Your Qualifications

• Bachelor's Degree in any field

• At least 1–2 years of experience in technical support, client support, POS support, service desk, or a similar customer-facing technical role

• Proven experience providing technical or operational support to international clients is required, preferably in an offshore or global service environment

• Hands‑on experience supporting POS (Point‑of‑Sale) systems, including basic troubleshooting, configuration, or issue coordination

• Intermediate to advanced proficiency in Google Workspace and Microsoft Office Suite

• Strong attention to detail, logical reasoning, numerical reasoning, and verbal reasoning skills

• Strong problem-solving and analytical abilities with a practical approach to troubleshooting and issue resolution

• Excellent written and verbal communication skills, particularly when supporting international clients

• Able to manage multiple requests and work effectively under pressure while maintaining service quality

• Ability to establish effective working relationships with clients, colleagues, partners, and extended teams

• Amenable with Hybrid, midshift/shifting schedule.

Benefits

• Competitive Salary Package

• Professional Development Opportunities

• Hybrid Work Setup

• Company-Provided Equipment

• Day 1 HMO

• Life Insurance