Portuguese-Speaking Social Media Content Moderators - Relocation package to Greece

TP; España; On-site; PHP 961,378 - 1,442,067; Full time

Benefits offered by this job

Flight tickets expenses covered

Hotel accommodation support

Health care benefits

Free online Greek language courses

Job summary

TP is looking for Social Media Content Moderators in Athens, Greece. This role involves reviewing and categorizing social media content while ensuring adherence to client policies.

The ideal candidate will have excellent skills in Portuguese and English, strong communication abilities, and a detail-oriented mindset. Full relocation support is provided, including flight expenses and accommodation, along with a competitive salary and additional benefits.

Qualifications

• Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage.
• Ability to use internet applications.
• Solid team and collaboration skills.

Responsibilities

• Review and categorize social media content.
• Ensure compliance with client’s policies.
• Assist customers via chat, email or phone.

Skills

Excellent verbal and written skills in Portuguese

Very good English knowledge

Exceptional communication and soft skills

Problem-solving skills

Attention to detail

Tools

Windows Operating Systems

MS Office

Job description

Are you passionate about everything online, with an eye for details? Become a member of our strong and growing Social Media Content Moderators team in Athens!

We are looking for talents with great Portuguese and English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

Be part of a strong team that reviews and categorizes social media commercial ads, and also reviews and moderates business content, helping to build a better user experience.

TP in Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12,000 employees from 109+ nationalities, we proudly represent the leading global businesses.

Note: This position is not a remote/work-from-home position. Our teams are based in our state-of-the-art offices in Athens, Greece (Moschato and Piraeus).

What you will do:

• Review and categorize social media content based on specific guidelines.
• Ensure that all information uploaded by users follow the guidelines based on client’s policies.
• Make well balanced decisions to be an effective advocate for the online community.
• Ensure high quality and safe experiences for both people and businesses.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Assist customers via chat, email or phone (depending on the project).
• Identify inefficiencies in workflows and suggest solutions.
• Follow company and client procedures and guidelines.

What we expect from you:

• Excellent verbal and written skills in Portuguese
• Very good English knowledge
• Exceptional communication and soft skills, as well as problem-solving skills
• Ability to use Windows Operating Systems, internet applications and MS Office
• Solid team, and collaboration skills, work independently with limited supervision
• Attention to detail and ability to distinguish self-beliefs from moderated content and policies
• Be positive and proactive and have a desire for applying continuous improvement processes
• Experience in Content Moderation, Social Media or Customer Support will be considered as an advantage

What we offer to you:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity