Danish Speaking Customer Service Logistics & Courier Company - Work In Greece

Mercier Consultancy MD; España; On-site; PHP 951,000 - 1,427,000; Full time

Benefits offered by this job

Competitive Monthly Salary

2 Extra Salaries Per Year

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Job summary

A leading consultancy firm is seeking a Danish Speaking Customer Service Representative to join a logistics and courier company in Greece. The ideal candidate will manage customer inquiries and provide shipping information while ensuring high satisfaction levels. Fluency in Danish is required, along with prior experience in customer service. The role offers competitive salary, relocation support, and health benefits while experiencing a vibrant Mediterranean lifestyle.

Qualifications

• Fluency in Danish (both written and spoken) is essential.
• Previous experience in customer service, preferably in logistics or courier services.
• Strong communication and interpersonal skills.
• Willingness to relocate to Greece and work flexible hours.

Responsibilities

• Manage customer inquiries related to logistics and courier services.
• Provide information on shipping options and delivery timelines.
• Collaborate with logistics teams to enhance customer experience.
• Handle customer complaints and queries effectively, ensuring high levels of satisfaction.
• Document all customer interactions accurately within the CRM system.
• Collaborate with logistics teams to streamline operations and enhance customer experience.
• Stay informed about industry trends and company services to provide relevant support.

Skills

Fluency in Danish

Communication skills

Problem-solving skills

Client-oriented approach

Relocation capability

Tools

CRM software

Logistics management systems

Job description

Danish Speaking Customer Service Representative – Logistics & Courier Company (Work In Greece)

Mercier Consultancy MD is thrilled to present an exciting opportunity for Danish Speaking Customer Service Representatives at a leading Logistics & Courier Company, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are enthusiastic about logistics and customer service, and who wish to enhance their professional experience while enjoying the Mediterranean environment.

Base Pay Range

This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Key Responsibilities

• Manage customer inquiries related to logistics and courier services via phone, email, and live chat in Danish
• Provide information on shipping options, delivery timelines, and pricing
• Assist customers with tracking shipments and resolving any related issues
• Handle customer complaints and queries effectively, ensuring high levels of satisfaction
• Document all customer interactions accurately within the CRM system for efficient follow-up
• Collaborate with logistics teams to streamline operations and enhance customer experience
• Stay informed about industry trends and company services to provide relevant support

Requirements

• Fluency in Danish (both written and spoken) is essential; proficiency in English is a plus
• Previous experience in customer service, preferably in logistics or courier services
• Strong communication and interpersonal skills with a client-oriented approach
• Ability to manage multiple tasks and inquiries effectively in a fast-paced environment
• Excellent problem-solving skills and adaptability to changing situations
• Familiarity with CRM software and logistics management systems is desirable
• Willingness to relocate to Greece and work flexible hours, including evenings and weekends as required

Benefits

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More​