Policy Servicing Executive

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Santo Niño 1st; On-site; PHP 2,078,000 - 2,969,000; Full time

Job summary

RiDiK, a subsidiary of CLPS, is seeking a Policy Servicing Executive for the Singapore River Central Region on a contract basis. You will handle policy servicing requests, respond to client inquiries, and maintain accurate records while delivering high-quality service.

The role requires strong English communication, attention to detail, and ability to work with internal teams and external stakeholders. Prior policy servicing or insurance admin experience is preferred, with a focus on compliance

Qualifications

• Experience in policy servicing or similar admin roles in insurance/finance.
• Strong organisational and time management skills.
• Excellent written and verbal English; multi-language skills a plus.

Responsibilities

• Process and manage policy servicing requests including renewals, amendments, endorsements, and cancellations.
• Respond to customer enquiries on policy details, coverage, claims procedures, and payments.
• Maintain accurate policy administration records and documentation.
• Coordinate with internal/external stakeholders to resolve policy-related issues and discrepancies.
• Ensure compliance with regulatory requirements and company policies in all servicing activities.
• Generate and send policy documents, statements, and correspondence to clients.
• Follow up on outstanding policy matters and track resolution progress.
• Contribute to process improvements and identify opportunities to enhance service quality.
• Support the broader team in delivering exceptional customer service and maintaining client satisfaction.

Skills

Policy servicing

Customer service

Organizational skills

Time management

Communication skills

Policy systems

Attention to detail

Independent worker

Team collaboration

Regulatory compliance

Insurance knowledge

Tools

Policy management systems

Office software

Job description

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) View all jobs

About the role

RiDiK, a subsidiary of CLPS (Nasdaq: CLPS), is seeking a Policy Servicing Executive to join our growing team in the Singapore River Central Region. This is a contract position that plays a vital role in ensuring seamless policy administration and customer service delivery. As a Policy Servicing Executive, you will be at the forefront of our customer engagement strategy, handling policy-related enquiries, processing administrative requests, and maintaining strong client relationships. This position is instrumental in supporting our operational efficiency and contributing to our commitment to delivering exceptional service excellence within the consulting and strategy sector, specifically in policy management.

Key responsibilities

• Process and manage policy servicing requests, including renewals, amendments, endorsements, and cancellations
• Respond to customer enquiries regarding policy details, coverage, claims procedures, and premium payments in a timely and professional manner
• Maintain accurate and comprehensive policy administration records and documentation
• Coordinate with internal teams and external stakeholders to resolve policy-related issues and discrepancies
• Ensure compliance with regulatory requirements and company policies in all servicing activities
• Generate and send policy documents, statements, and correspondence to clients
• Follow up on outstanding policy matters and track resolution progress
• Contribute to process improvements and identify opportunities to enhance service quality
• Support the broader team in delivering exceptional customer service and maintaining client satisfaction

What we're looking for

• Proven experience in policy servicing, customer service, or similar administrative roles within the insurance or financial services sector
• Strong organisational and time management skills with the ability to manage multiple tasks and priorities simultaneously
• Excellent written and verbal communication skills in English; proficiency in additional languages is advantageous
• Proficiency with policy management systems and general office software applications
• Meticulous attention to detail and commitment to accuracy in documentation and record-keeping
• Ability to work independently whilst collaborating effectively with team members
• Customer-focused mindset with a commitment to delivering high-quality service
• Understanding of insurance policies, coverage types, and basic policy administration principles is preferred
• Familiarity with regulatory compliance requirements in the insurance industry is an advantage

What we offer

RiDiK values its employees and is committed to creating a supportive and engaging work environment. We offer competitive remuneration packages commensurate with experience and qualifications. As a contract role, you will benefit from flexible engagement terms. We provide opportunities for professional development and skills enhancement within a dynamic organisation. Our workplace culture emphasises collaboration, innovation, and excellence. We are committed to fostering an inclusive environment where all employees feel valued and supported in their career growth.

About us

RiDiK is a subsidiary of CLPS (listed on Nasdaq: CLPS), a leading provider of consulting and strategic services. We specialise in policy-related solutions and deliver innovative services to clients across various sectors. Our mission is to provide exceptional value through expert guidance, robust processes, and dedicated customer service. We are committed to maintaining the highest standards of professionalism and integrity in everything we do. Our team comprises talented professionals who are passionate about driving meaningful results and supporting our clients' success. We pride ourselves on our collaborative culture, commitment to excellence, and continuous pursuit of innovation.