Policy Issuance Staff Assistant

Pioneer Your Insurance; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Pioneer Your Insurance is seeking an Operations Policy Issuance Staff Assistant to support the timely and accurate issuance of Non-Life policies. You will manage policy issuance ticket requests, prepare policy documents, monitor accounts, and provide operational support to ensure efficient service delivery.

The ideal candidate holds a Bachelor's degree, preferably with BPO/ Workforce Management experience, strong verbal and written communication, keen attention to detail, analytical mindset, and

Qualifications

• Bachelor's degree in any relevant field.
• Experience in the Non-Life insurance industry is an advantage.
• BPO/ Workforce Management experience preferred.
• Fast learner with quick adaptability to new processes.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Strong analytical and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Industry knowledge is an advantage.

Responsibilities

• Manage policy issuance ticket requests for all Non-Life lines.
• Ensure prompt and accurate issuance and sending of policies for covered risks.
• Prepare and send declarations for covered motor policies under emergency assistance.
• Monitor balances in accounts used for CTPL authentication.
• Perform administrative and operational tasks to support the department.

Skills

Communication skills

Analytical thinking

Attention to detail

Multitasking

Problem solving

Education

Bachelor's degree

Job description

About the role

Operations Policy Issuance Staff Assistant to support the timely and accurate issuance of Non-Life insurance policies. The role involves managing policy issuance requests, preparing policy documents, monitoring accounts, and providing operational support to ensure efficient service delivery.

Key responsibilities

• Manage policy issuance ticket requests for all Non-Life insurance lines
• Ensure prompt and accurate issuance and sending of policies for covered vehicles, properties, and other insured risks
• Prepare and send declarations for covered motor policies under emergency assistance
• Monitor balances in accounts used for CTPL authentication
• Perform administrative and operational tasks as needed to support the department

About you

• Bachelor's degree in any relevant field
• Experience in the Non-Life insurance industry is an advantage
• Candidates with BPO experience, particularly in Workforce Management, are preferred
• Fast learner with the ability to adapt quickly to new processes
• Strong technical, verbal, and written communication skills
• High attention to detail and accuracy
• Strong analytical and problem-solving skills
• Ability to multitask and work effectively in a fast-paced environment
• Industry knowledge is an advantage