PO Lifecycle Ops (POLO) Team Leader

Johnson & Johnson Co.; Taguig; On-site; PHP 1,451,000 - 2,344,000; Full time

Job summary

Johnson & Johnson Co. Manila is seeking a POLO Team Leader to guide a team of P2P/POLO associates, ensuring accurate PO lifecycle processing and strong supplier collaboration.

You will onboard and train new staff, drive process improvements, and support automation initiatives while maintaining compliance with policies and SLAs.

The role emphasizes leadership, mentoring, and a focus on delivering high-quality service to stakeholders in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Finance, Supply Chain, or a related field.
• 4–5 years of business process or operations experience.
• Previous people leadership experience highly preferred.
• Strong attention to detail and time management.
• Excellent communication and interpersonal skills with suppliers and internal customers.
• Ability to manage multiple tasks in a fast-paced environment.
• Prior experience with purchasing systems (e.g., Ariba) is a plus.
• Fluency in English (written and oral) required.

Responsibilities

• Lead day-to-day oversight of the P2P/POLO team, overseeing team performance of end-to-end PO lifecycle management, Accounts Payable connectivity, procurement operations and cross-functional capabilities involvement, ensuring service delivery based upon agreed SLAs, while ensuring policy and legal compliance
• Prioritize stakeholder management and customer service by engaging directly with stakeholders on a routine basis with a focus on high quality service delivery
• Ensure transparency on all elements of PR/PO lifecycle management and high-quality performance of the P2P/POLO team
• Provide guidance and direction to internal stakeholders on overall P2P/POLO service delivery and support, including P2P Associate(s) to ensure clarity on contract creation, HCC needs, and due diligence requests
• Support and at times lead development and implementation of automation and AI initiatives within assigned area of responsibility
• Receive and ensure rapid resolution of escalations related to purchase orders, such as discrepancies in pricing or services/materials delays
• Ensure compliance with company policies, regulatory requirements, and best practices in procure-to-pay services
• Provide support and resources for team members' professional growth through mentoring and encouraging their development
• Promote diversity and inclusion, ensuring that all team members feel they belong and have equal opportunities to contribute to team improvements and process improvements

Skills

Team leadership

English fluency

Stakeholder management

PO/POLO lifecycle knowledge

Ariba experience

Education

Bachelor's degree in Business Administration / Finance / Supply Chain

Job description

About the role

The PO Lifecycle Ops (POLO) Team Leader will lead a team of P2P/POLO Associates who manage the purchase order process and ancillary tasks associated with the PO lifecycle, on behalf of and in partnership with key sector stakeholders. The ideal candidate will be capable of day-to-day people leadership, onboarding and training new P2P/POLO associates; provide guidance and direction to P2P/POLO associates with respect to P2P/POLO responsibilities, end-to-end lifecycle management and ancillary tasks like invoice mismatch, supplier data maintenance, and other tasks, ensuring that the P2P/POLO associate team processes PRs/POs efficiently and accurately. The P2P/POLO Team Leader will be responsible to make informed and timely decisions, considering the input of their team. As the global/regional POLO team is evolving, some degree of operational process development and refinement will be a part of this role – to develop to-be processes around PO Lifecycle Management on behalf of stakeholders.

Key responsibilities

• Lead the day-to-day oversight of the P2P/POLO team, overseeing team performance of end-to-end PO lifecycle management, Accounts Payable connectivity, procurement operations and cross-functional capabilities involvement, ensuring service delivery based upon agreed SLAs, while ensuring policy and legal compliance

• Prioritize stakeholder management and customer service by engaging directly with stakeholders on a routine basis with a focus on high quality service delivery

• Ensure transparency on all elements of PR/PO lifecycle management and high-quality performance of the P2P/POLO team

• Provide guidance and direction to internal stakeholders on overall P2P/POLO service delivery and support, including P2P Associate(s) to ensure clarity on contract creation, HCC needs, and due diligence requests

• Support and at times lead development and implementation of automation and AI initiatives within assigned area of responsibility

• Receive and ensure rapid resolution of escalations related to purchase orders, such as discrepancies in pricing or services/materials delays

• Ensure compliance with company policies, regulatory requirements, and best practices in procure-to-pay services

• Provide support and resources for team members' professional growth through mentoring and encouraging their development

• Promote diversity and inclusion, ensuring that all team members feel they belong and have equal opportunities to contribute to team improvements and process improvements

About you

• Bachelor's Degree in Business Administration, Finance, Supply Chain Management, or a related field

• 4-5 years previous business process or business operations experience

• Previous people leadership experience highly preferred

• Strong attention to detail, organizational and time management skills

• Good communication and interpersonal skills to effectively collaborate with suppliers and internal customers with an emphasis on the customer experience

• Demonstrated ability to problem-solve and manage escalations to closure

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment, while ensuring high-quality results and positive outcomes

• Prior experience in purchasing systems (i.e. Ariba or equivalent) is a plus

• Fluency in English (written and oral) is required