Senior Manager, PO Lifecycle Operations (POLO) Service Leader

Johnson Johnson; Taguig; On-site; PHP 2,000,000 - 3,000,000; Full time

Job summary

Johnson & Johnson in Taguig, Philippines, seeks a dynamic P2P-POLO Senior Manager, Service Leader to guide a regional POLO team and optimize the procure-to-pay lifecycle. You will develop service delivery processes, ensure policy compliance, and drive continuous improvement while building strong stakeholder relationships and mentoring staff toward high-quality, compliant results.

This role emphasizes end-to-end accountability, KPI oversight, and initiatives in automation and AI to enhance

Qualifications

• Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field.
• 6 years proven leadership experience in P2P, Finance, or Customer Service.
• Procurement process leadership experience with Procurement/Finance technologies.
• Experience leading a team of professionals and delivering results.

Responsibilities

• Oversee end-to-end P2P lifecycle including procurement, invoicing, and reporting.
• Lead POLO team to achieve operational excellence with standardized processes.
• Build relationships with stakeholders at multiple levels and manage KPIs.
• Develop and implement POLO processes in line with policy and compliance.
• Grow documentation to support process execution and expansion.
• Collaborate with cross-functional teams to enhance Procure-to-Pay strategies.
• Lead automation and AI initiatives within P2P operations.
• Mentor and evaluate direct reports to improve performance.
• Manage escalations and resolve discrepancies.

Skills

Leadership

Stakeholder management

Project management

People development

Education

Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field

Job description

About the role

A dynamic and experienced P2P-PO Lifecycle Operations (POLO) Senior Manager, Service Leader will lead a team of P2P-POLO associates operating our procurement-to-pay lifecycle (and related) processes. This role will involve development of regional/local POLO service delivery processes and leading the POLO team, ensuring compliance with company policies and regulatory requirements, and driving excellence in stakeholder management and relationship-building throughout our procure-to-pay lifecycle and related processes. The Leader of the POLO Team will foster a culture of continuous improvement to develop, improve and optimize processes, while also consistently encouraging across the team the maintenance of high-quality standards in customer service.

Key responsibilities

• Oversee the team operating the end-to-end P2P cycle, including procurement, invoice processing, strong stakeholder management, and reporting (plus other operational, ancillary P2P activities)

• Lead and motivate the POLO team to achieve operational excellence and high-quality service delivery via an end-to-end standardized approach

• Build ongoing trust and relationships with key stakeholders at multiple levels of the organization, balancing KPI and metric reporting with qualitative service focus and a customer satisfaction mindset

• Develop, enhance and implement POLO processes, policies and procedures, in accordance with J&J policy and guidance, to ensure efficiency and compliance

• Ensure documentation is in place (and maintained) consistent with execution of processes and in support of the POLO operation expansion

• Collaborate with cross-functional teams to develop new POLO processes that support customer needs and improve Procure-to-Pay strategies and operations

• Analyze and monitor key performance indicators (KPIs) to assess team performance and process efficiencies, and actively address gaps and any mitigations required

• Lead/support development and implementation of automation and AI (Artificial Intelligence) initiatives

• Direct, train, supervise and evaluate direct reports to enhance their performance, development, accountability and to grow their skills and knowledge in P2P processes

• Ensure management of escalations, resolving discrepancies as necessary

About you

• Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field

• 6 years proven leadership experience, preferably in Procure-to-Pay, Finance, or Customer Service processes

• Procurement process leadership experience, including Procurement / Finance technologies

• Experience in Finance, Supply Chain, Procurement, Business Management

• Experience leading a team of professionals, with a demonstrated ability to multi-task, lead, and deliver results