Platform Service Owner – Unified Loyalty

Globe Group

Philippines

On-site

PHP 1,200,000 - 1,800,000

Full time

14 days+

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Job summary

Globe is seeking a FVT Service Owner for the Unified Loyalty Platform (Comarch CLM). You will be accountable for health, availability, cost, compliance and lifecycle of the running service, coordinating with Globe Rewards, IT teams and Comarch.

You will define the service, publish SLAs, run operations, manage vendor relationships, and drive improvements while ensuring reliable and affordable delivery. This role emphasizes governance, budgeting, risk, and business engagement to align technology

Responsibilities

Own the service end to end - define the service, its consumers and commitments; publish service levels and performance reporting.
Act as the named Globe escalation point for the business, consuming platforms and Comarch.
Run operations and service health - own monitoring/alerting, runbooks, support model, on-call.
Drive major incident response to restoration with clear business communication; root-cause analysis.
Manage the Comarch vendor relationship - governance cadence, SLA scorecards, credits and remediation.
Steward the platform and its lifecycle - own Globe-side platform picture (GCP, Kubernetes, AlloyDB, networking, DR/RTO-RPO).
Engage the business and own the commercials - demand intake, campaign readiness, publish transparency, and cost optimization.
Own risk, knowledge and improvement - service risk register, security/audit obligations; continuous improvement plan.