Loyalty Platform Service Owner: End-to-End Reliability

Globe Telecom, Inc.; Philippines; On-site; PHP 1,500,000 - 2,200,000; Full time

Job summary

Globe Telecom, Inc. is seeking an FVT Service Owner to lead the Unified Loyalty Platform (Comarch CLM) in production, ensuring health, availability, cost and compliance.

You will bridge business needs with Globe IT teams and Comarch as the vendor to deliver a reliable and affordable service. You will own operational readiness, governance, and the change pipeline, while managing capacity, incidents and security obligations.

Qualifications

• Extensive experience in IT service management and operations.
• Proven ability to manage vendor/contract relationships and SLAs.
• Strong cost management and budgeting skills for a running platform.

Responsibilities

• Own end-to-end service governance, performance reporting and SLAs.
• Run operations and incident management with structured runbooks and on-call model.
• Manage Comarch vendor relationship, governance cadence and enhancements pipeline.
• Own platform lifecycle, release calendar, debt register and licensing.
• Own run budget, cost optimization and TCO reporting.
• Engage business for demand, campaigns, and vendor knowledge transfer.

Skills

ITIL

Vendor Management

Cost Management

Service Continuity

GCP Operations

Integration Architecture

Relationship Management

Job description

Globe Telecom, Inc. is seeking an FVT Service Owner to lead the Unified Loyalty Platform (Comarch CLM) in production, ensuring health, availability, cost and compliance.

You will bridge business needs with Globe IT teams and Comarch as the vendor to deliver a reliable and affordable service. You will own operational readiness, governance, and the change pipeline, while managing capacity, incidents and security obligations.