Platform Manager

SMDC; Philippines; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

SMDC is seeking a Platform Manager to oversee platform operations, ensure system stability, and coordinate service delivery and vendor management. You will drive continuous improvement and align IT capabilities with business needs.

The role requires deep knowledge of IT infrastructure, networks, databases, cloud services, and ITIL processes, with 7+ years in network/system administration and related platforms. Strong communication and leadership are essential.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 7+ years in Network or System Administration and platform management.
• Experience in IT/Computer group as Network, System, and Database Administrator.

Responsibilities

• Oversee day-to-day operations, performance, and availability of the enterprise platform.
• Ensure compliance with regulatory, cybersecurity, and IT policies; remediate audit findings.
• Act as SME for IT service infrastructure, network, security, servers, apps and databases.
• Provide deep technical support for core systems like Outsystems, Microsoft Enterprise Applications (D365, Azure, etc.), and AWS Cloud.
• Coordinate upgrades, patch management, and lifecycle planning.
• Lead capacity, continuity, and availability management across platforms.
• Analyze, propose, and implement continuous service improvements; provide regular service reporting.
• Review transition activities to ensure new services can be fully supported.

Skills

Communication

Analytical thinking

Problem solving

Customer focus

Prioritization

Working under pressure

Education

Bachelor's degree in Computer Science/Information Technology

Tools

MySQL

Oracle

SQL Server

Python

PowerShell

Bash

AWS

Azure

ITIL

Job description

The Platform Manager role is a critical position responsible for overseeing platform operations, systems stability, service delivery coordination, vendor management and continuous improvement initiatives supporting business and operational requirements.

Job Qualifications and Skills Required

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience:

• 7+ years of experience in Network Administration, System Administration, and similar platform management capacities.
• Prior experience working in an IT/Computer group as a Network, System, and Database Administrator.

Core Technical Competencies:

• Deep understanding of IT Infrastructure, including WiFi and networking protocols.
• Ability to create enterprise-grade systems design and network architecture.
• Proficiency in SQL and database management (e.g., MySQL, Oracle, SQL Server).
• Knowledge of scripting languages (e.g., Python, PowerShell, Bash).
• Understanding of APIs, web services, and integration technologies.
• Familiarity with cloud platforms like AWS and Azure is a plus.
• Familiarity with ITIL processes (Incident, Problem, and Change Management).

Preferred Certifications:

CMMI, WiFi Networking, Microsoft Certification, Java, SQL, Oracle, and ITIL v3 Foundation certification.

Soft Skills:

Excellent oral and written communication skills; strong analytical and problem-solving abilities; customer-focused with a positive "take-charge" attitude; and the ability to work methodically under pressure and manage multiple priorities.

Duties and Responsibilities

• Daily Operations: Oversee the day-to-day operations, performance, and availability of the enterprise platform.
• Compliance & Security: Ensure platforms comply with regulatory, cybersecurity, and corporate IT policies and guidelines. Drive the remediation of audit findings and compliance checks on the platform environment.
• Subject Matter Expertise: Act as the SME for the IT service infrastructure, network, security, and corresponding servers, applications, and databases.
• Technical Support & Core Systems: Provide deep technical support for core systems and services like Outsystems, Microsoft Enterprise Applications (D365, Azure, etc.), and AWS Cloud.
• Lifecycle Management: Perform Problem Management and Release Management. Coordinate upgrades, patch management, and lifecycle planning of enterprise systems.
• Capacity & Continuity: Take primary charge of Capacity Management, Service Continuity Management, and Availability Management for all managed platforms.
• Service Improvement: Analyze, recommend, and implement continuous service improvements. Provide regular Service Reporting of assigned platforms.
• Service Transition: Thoroughly review transition activities to ensure that new services can be fully supported by the platform management team.
• Stakeholder Collaboration: Partner with internal and external support teams and business stakeholders to drive enterprise-wide platform initiatives, upgrades, migrations, and integrations.
• Professional Development: Attend and complete technical training, leadership, and personal effectiveness programs.