Places Supervisor | Eastwood, Q.C

Ubiquity; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Ubiquity, a service-oriented company, seeks a Places Supervisor to lead the Places team at a site, ensuring smooth operations, facilities services, and vendor coordination.

You’ll supervise on-site Specialists, coordinate with Technicians, Security, Housekeeping, IT, and Operations, and drive readiness, reporting, and continuous improvement while maintaining a strong employee experience.

Qualifications

• 3+ years of experience in workplace, facilities, or site operations in a multi-shift environment (BPO/shared services preferred).
• At least 1 year of experience leading a small team or acting as the designated site point person (e.g., Senior Specialist/Shift Lead/Team Lead).
• Experience coordinating and managing vendor performance (maintenance/engineering, housekeeping, security).
• Strong stakeholder management; ability to partner with Operations, IT, HR, Security, and external vendors.
• Comfortable maintaining site trackers and producing routine reporting with accuracy (inventory, incidents, service metrics, basic OPEX inputs).
• Amenable to on-site work and providing after-hours escalation support as needed for incidents, outages, audits, or major events.

Responsibilities

• Lead and supervise Places Specialists on-site (task allocation, coaching, shift coverage, performance feedback) to ensure consistent service delivery.
• Own site reporting accuracy and cadence by consolidating and validating trackers (inventory, incident/risk logs, service request metrics, OPEX inputs, vendor performance) before submission to the Senior Manager of Places.
• Manage vendor performance across engineering/maintenance, housekeeping, and other workplace services by prioritizing requests, validating closures, addressing recurring issues, and driving corrective actions with internal partners and vendors.
• Manage preventive maintenance coordination, maintenance request prioritization, and readiness checks to keep the workplace operational
• Ensure accuracy and timeliness of site trackers and reporting (inventory, incident logs, risk/escalation logs, service request metrics) and consolidate inputs from Specialists and relevant partners.
• Support space and capacity operations (seat planning, move/add/change coordination, workplace layout alignment) in partnership with Operations and IT.
• Support audits, inspections, client/executive visits, and internal assessments by coordinating evidence, site readiness, and corrective actions; reinforce policy/safety guideline adherence across shifts.
• Provide regular site status and risk updates to the Senior Manager, Places, including vendor performance trends, cost/OPEX inputs, and process improvement opportunities to drive efficiency and employee experience.

Skills

Leadership

Vendor management

Reporting

Operations coordination

Stakeholder management

On-site work

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As aPlaces Supervisor,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

The Supervisor, Places leads the Places team at an assigned site day-to-day, ensuring workplace operations, facilities services, and vendor activities are delivered consistently and efficiently. The role oversees Places Specialists and coordinates with Technicians, Security, Housekeeping, IT, and Operations to support both employee experience and client expectations.

The Supervisor of Places serves as the primary escalation point for site-level workplace issues and is accountable for site-level service outcomes (readiness, SLAs, escalations, and vendor performance), ensuring issues are resolved and preventive actions are implemented.

What You’ll Do:

• Lead and supervise Places Specialists on-site (task allocation, coaching, shift coverage, performance feedback) to ensure consistent service delivery.

• Own site reporting accuracy and cadence by consolidating and validating trackers (inventory, incident/risk logs, service request metrics, OPEX inputs, vendor performance) before submission to the Senior Manager of Places.

• Manage vendor performance across engineering/maintenance, housekeeping, and other workplace services by prioritizing requests, validating closures, addressing recurring issues, and driving corrective actions with internal partners and vendors.

• Manage preventive maintenance coordination, maintenance request prioritization, and readiness checks to keep the workplace operational

• Ensure accuracy and timeliness of site trackers and reporting (inventory, incident logs, risk/escalation logs, service request metrics) and consolidate inputs from Specialists and relevant partners.

• Support space and capacity operations (seat planning, move/add/change coordination, workplace layout alignment) in partnership with Operations and IT.

• Support audits, inspections, client/executive visits, and internal assessments by coordinating evidence, site readiness, and corrective actions; reinforce policy/safety guideline adherence across shifts.

• Provide regular site status and risk updates to the Senior Manager, Places, including vendor performance trends, cost/OPEX inputs, and process improvement opportunities to drive efficiency and employee experience.

Qualifications:

• 3+ years of experience in workplace, facilities, or site operations in a multi-shift environment (BPO/shared services preferred).

• At least 1 year of experience leading a small team or acting as the designated site point person (e.g., Senior Specialist/Shift Lead/Team Lead).

• Experience coordinating and managing vendor performance (maintenance/engineering, housekeeping, security), including documentation, follow-through, and escalation.

• Strong stakeholder management skills; able to partner effectively with Operations, IT, HR, Security, and external vendors.

• Comfortable maintaining site trackers and producing routine reporting with strong attention to accuracy (inventory, incidents, service metrics, basic OPEX inputs).

• Amenable to on-site work and providing after-hours escalation support as needed for incidents, outages, audits, or major events.

• Experience coordinating and holding vendors accountable (maintenance/engineering, housekeeping, security), including documentation, follow-through, and escalation management.

• Comfortable owning operational trackers and routine site reporting with strong attention to accuracy (inventory, incidents, service metrics, basic OPEX inputs)

Why Join Us?

Head:Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle:Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.