Places Operations Supervisor

Ubiquity; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

Ubiquity, a service-oriented company, seeks a Places Supervisor to lead the Places team at a site, ensuring smooth operations, facilities services, and vendor coordination.

You’ll supervise on-site Specialists, coordinate with Technicians, Security, Housekeeping, IT, and Operations, and drive readiness, reporting, and continuous improvement while maintaining a strong employee experience.

Qualifications

• 3+ years of experience in workplace, facilities, or site operations in a multi-shift environment (BPO/shared services preferred).
• At least 1 year of experience leading a small team or acting as the designated site point person (e.g., Senior Specialist/Shift Lead/Team Lead).
• Experience coordinating and managing vendor performance (maintenance/engineering, housekeeping, security).
• Strong stakeholder management; ability to partner with Operations, IT, HR, Security, and external vendors.
• Comfortable maintaining site trackers and producing routine reporting with accuracy (inventory, incidents, service metrics, basic OPEX inputs).
• Amenable to on-site work and providing after-hours escalation support as needed for incidents, outages, audits, or major events.

Responsibilities

• Lead and supervise Places Specialists on-site (task allocation, coaching, shift coverage, performance feedback) to ensure consistent service delivery.
• Own site reporting accuracy and cadence by consolidating and validating trackers (inventory, incident/risk logs, service request metrics, OPEX inputs, vendor performance) before submission to the Senior Manager of Places.
• Manage vendor performance across engineering/maintenance, housekeeping, and other workplace services by prioritizing requests, validating closures, addressing recurring issues, and driving corrective actions with internal partners and vendors.
• Manage preventive maintenance coordination, maintenance request prioritization, and readiness checks to keep the workplace operational
• Ensure accuracy and timeliness of site trackers and reporting (inventory, incident logs, risk/escalation logs, service request metrics) and consolidate inputs from Specialists and relevant partners.
• Support space and capacity operations (seat planning, move/add/change coordination, workplace layout alignment) in partnership with Operations and IT.
• Support audits, inspections, client/executive visits, and internal assessments by coordinating evidence, site readiness, and corrective actions; reinforce policy/safety guideline adherence across shifts.
• Provide regular site status and risk updates to the Senior Manager, Places, including vendor performance trends, cost/OPEX inputs, and process improvement opportunities to drive efficiency and employee experience.

Skills

Leadership

Vendor management

Reporting

Operations coordination

Stakeholder management

On-site work

Job description

Ubiquity, a service-oriented company, seeks a Places Supervisor to lead the Places team at a site, ensuring smooth operations, facilities services, and vendor coordination.

You’ll supervise on-site Specialists, coordinate with Technicians, Security, Housekeeping, IT, and Operations, and drive readiness, reporting, and continuous improvement while maintaining a strong employee experience.