Phone Support Specialist, Manila (UK Support)

Careers at Eucalyptus; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Health insurance for you and dependents

Annual professional development budget

Flexible leave options

Job summary

Eucalyptus in Manila is on the lookout for a Customer Support Specialist to assist patients of our clinics via phone and email. You'll be collaborating with our remote team and liaising with doctors and pharmacies to enhance patient care.

The ideal candidate has over 3 years of customer service experience, is passionate about wellness, and is ready to work flexible hours. Eucalyptus offers competitive benefits, including health insurance and professional development supports.

Qualifications

• 3+ years of experience in customer care, hospitality, or retail.
• Passionate about health and wellness.
• Willing to work late mid-shift hours.

Responsibilities

• Support patients through phone and email.
• Collaborate with doctors and pharmacies.
• Identify opportunities to improve services.

Skills

Customer care experience

Strong communication skills

Experience in healthcare or wellness

Team collaboration

Problem-solving

Tools

Customer service software

Mac

Google Suite

Job description

Manila, Manila, Philippines

About Eucalyptus

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

​Euc is the company behind Juniper, one of the world's largest weight‑management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician‑led care. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story

• 130% YoY revenue growth and a 90% reduction in cash burn – culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long‑term care global
• Supported over 350k patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. Changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

Founded in Australia in 2019, we have helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it – wherever they are. Our five clinics (Juniper, Pilot, Kin, Software and Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across five countries: Australia, UK, Germany, Japan, and the Philippines. We’ve raised over AUD$160M in funding from Australian and Silicon Valley investors who were early backers of Uber, Canva and Airbnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the role (What you'll be doing)

• Support our 5 clinics’ patients through a range of conditions, primarily via phone and email
• Support our UK market (mid‑shift/night shift)
• Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
• Identify opportunities to improve our products, processes or service

About you (Who you are)

• You have a passion for health and wellness
• You’re a natural team player
• You love supporting customers through tricky situations
• You are fantastic at anticipating other people’s needs
• You love learning about new industries and new skills
• You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc)
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services
• You have strong written and verbal communication skills and the ability to use a range of tones of voice to interact with customers
• You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
• You are willing to work a late mid‑shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off

Why you should join Euc

• Our teams are incredibly passionate – Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most – You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well‑being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centres nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career – You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners – You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We move at incredible speed – You’ll work with teammates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high‑quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI‑assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.