Patient Support Specialist, Manila (UK Support)

Careers at Eucalyptus; Manila; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Health insurance

Professional development budget

Flexible leave offerings

Transportation allowance

Job summary

Eucalyptus is looking for a passionate customer support representative to assist patients in Manila via phone and email. The role requires 3+ years in customer care, strong communication skills, and the ability to work mid to night shifts. Join a thriving team focused on health and wellness.

Enjoy a supportive work environment with benefits like health insurance, and professional development opportunities. Work at the forefront of personalized healthcare with Eucalyptus.

Qualifications

• 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call center, retail).
• Strong written and verbal communication skills.
• Familiarity with computer skills or experience with customer service software.

Responsibilities

• Support patients through a range of conditions primarily via phone and email.
• Collaborate remotely and liaise with doctors, pharmacies, and delivery partners.
• Identify opportunities to improve products, processes, or service.

Skills

Customer care experience

Written and verbal communication

Team player

Passion for health and wellness

Tools

Customer service software

Google Suite

Job description

Manila, Manila, Philippines

About Eucalyptus

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long‑term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight‑management programs combining GLP‑1 medication with personalised nutrition, movement support, and clinician‑led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story

• 130% YoY revenue growth and a 90% reduction in cash burn — culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long‑term care global
• Supported over 350k patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About the role (What you’ll be doing)

• Support our 5 clinics’ patients through a range of conditions, primarily via phone and email
• Support our UK market (mid‑shift/night shift)
• Collaborate remotely and liaise with our doctors, pharmacies and delivery partners
• Identify opportunities to improve our products, processes or service

About you (Who you are)

• You have a passion for health and wellness
• You’re a natural team player
• You love supporting customers through tricky situations
• You are fantastic at anticipating other people’s needs
• You love learning about new industries and new skills
• You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc)
• You have an interest in healthcare and wellness, or experience in the healthcare space or allied services
• You have strong written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers
• You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
• You are willing to work a late mid‑shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off

Why you should join Euc

• Our teams are incredibly passionate – Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself every day and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most – You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well‑being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career – You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We are all owners – You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
• We move at incredible speed – You’ll work with teammates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high‑quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any way.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI‑assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.