【Philippines】Content Operation Specialist

Transsion; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

Transsion in Manila is seeking a motivated Community Manager to grow our app's online user community and ensure an engaging, positive user experience across entertainment content platforms. You will conduct market research, respond to user inquiries, plan push notifications, analyze feedback, and collaborate with cross-functional teams to improve features and user engagement in a fast-paced environment.

The role requires strong English communication and a passion for movies, series, music, and

Qualifications

• Bachelor's degree required or preferred in a related field.
• Experience in online community management or digital content operations is a plus.
• Fluent in English with strong written and verbal communication skills.
• Interest in entertainment content (films, series, music, books) and digital media.
• Strong interpersonal and relationship-building abilities.
• Familiarity with social media platforms and community management.
• Analytical and organizational skills; ability to work independently in a fast-paced environment.

Responsibilities

• Conduct regular market research to identify local trends in entertainment content and provide insights for content strategy and planning.
• Build, manage, and grow the app's online user community by overseeing daily community operations and responding to user inquiries.
• Plan, create, and publish in-app push notifications to promote content and drive engagement.
• Collect, monitor, and analyze user feedback and translate into actionable product improvements.
• Collaborate with cross-functional teams and support other operational initiatives.

Skills

English fluency

Community management

Content operations

SEO knowledge

Communication

Social media

Analytical thinking

Education

Bachelor's degree

Job description

Responsibilities

• Conduct regular market research to identify and analyze local trends across entertainment content, including short-form videos, movies, TV series, music, and novels, and provide insights to support content strategy and planning.
• Build, manage, and grow the app's online user community by overseeing daily community operations, responding to user inquiries, recommending relevant content, facilitating discussions, and fostering an engaging and positive user experience.
• Plan, create, and publish in-app push notifications to effectively promote relevant content and increase user engagement.
• Collect, monitor, and analyze user feedback from both online and offline channels, and provide actionable recommendations to improve product features and user experience.
• Collaborate with cross-functional teams and support other operational initiatives as required.

Job Requirements

• Bachelor's degree with 1-2 years experience in online community management, digital content operations, or related fields is preferred
• Knowledge of SEO (Search Engine Optimization) is an advantage.
• Fluent in English, with strong verbal and written communication skills.
• Passionate about entertainment content, including movies, TV series, music, novels, and other digital media.
• Strong interpersonal and communication skills, with the ability to understand user needs and build positive relationships with the community.
• Familiar with social media platforms and community management.
• Experience in online community management, digital content operations, or related fields is preferred.
• Strong analytical, organizational, and problem-solving skills, with the ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience working with content platforms, entertainment applications, or digital media products.
• Familiarity with content recommendation strategies and user engagement initiatives.
• Data-driven mindset with the ability to interpret user behavior and translate insights into operational improvements.