Operations Specialist

IGO Digital Technology Inc.; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

IGO Digital Technology Inc. is seeking a Community & Content Specialist to drive CasinoPH community engagement and content strategy. You will manage day-to-day conversations, write compelling copy, and create simple visuals to support campaigns and product launches.

You will monitor sentiment, plan content calendars, and collaborate with product, marketing, and design teams to ensure on-brand execution across channels.

Qualifications

• Strong content ideation to create engaging, audience-relevant concepts.
• Clear, concise copywriting for campaign and community content.
• Experience in managing online communities or social pages.
• Understanding of engagement dynamics and online conversations.
• Basic design skills with Canva, Photoshop, or Figma.
• Ability to create simple posters, banners, and graphics.
• Data-driven mindset to review performance and adapt content.
• Excellent task execution from planning to delivery.
• Organized with content calendars and campaign schedules.
• Collaborative approach with product, marketing, design, growth, and support teams.

Responsibilities

• Manage day-to-day engagement across CasinoPH community channels such as Telegram, Facebook, Viber, and related platforms.
• Build an active, positive community by encouraging conversations and driving participation.
• Monitor sentiment, user feedback, and recurring concerns for improvements.
• Escalate product, payment, support, or trust issues to internal teams as needed.
• Maintain community standards and ensure discussions stay safe and on-brand.
• Develop and maintain a content calendar aligned with launches and campaigns.
• Plan and execute content ideas including posts, topics, polls, games, and announcements.
• Write clear, concise copies for social posts, updates, and promotional materials.
• Create basic visuals such as posters, banners, and campaign graphics.
• Track metrics like engagement, reach, clicks, and community growth.

Skills

Content Ideation

Copywriting

Community Management

Engagement Strategy

Analytics & Data

Content Calendar

Visual Design Basics

Cross-functional Collaboration

Attention to Detail

Fast Learner

Canva

Photoshop

Figma

Tools

Canva

Photoshop

Figma

Job description

About the role

This role sits at the intersection of social media, content creation, campaign execution, and community management. You will be responsible for planning and executing content, managing day-to-day community engagement, supporting campaigns, creating simple visual assets, analyzing data, and helping turn the Casino Plus PH community channels into a key growth engine.

Key responsibilities

• Manage day-to-day engagement across CasinoPH community channels, including Telegram, Facebook, Viber, and other relevant platforms

• Build an active, positive, and loyal community by encouraging conversations, answering basic questions, and driving participation

• Monitor community sentiment, user feedback, trending discussions, and recurring concerns

• Escalate product, payment, support, or trust-related issues to the appropriate internal teams

• Maintain community standards and ensure discussions remain safe, respectful, and aligned with CasinoPH's brand

• Develop and maintain a content calendar aligned with product launches, marketing campaigns, promotions, and community activities

• Plan and execute content ideas, including campaign posts, engagement topics, polls, games, announcements, reminders, and interactive activities

• Write clear, concise, and compelling copies of social posts, campaign announcements, community updates, short-form content, and promotional materials

• Create basic visual assets such as posters, banners, campaign visuals, community announcements, and simple social media creatives

• Track key content and community metrics, including engagement, clicks, reach, conversion signals, participation rates, and community growth

About you

• Understands how to spark conversations, create engaging content, manage online communities, and use performance data to continuously improve results

Job Requirements

• Strong content ideation skills with the ability to create engaging, timely, and audience-relevant concepts.

• Solid copywriting skills with the ability to write clear, concise, and effective campaign and community content.

• Experience managing online communities, social media pages, or messaging groups.

• Good understanding of user engagement dynamics, community behavior, and online conversation management.

• Basic design skills using tools such as Canva, Photoshop, Figma, or similar platforms.

• Comfortable creating simple visual assets such as posters, banners, announcements, and campaign graphics.

• Data-driven mindset with the ability to review performance and improve content based on results.

• Strong execution skills with the ability to manage tasks independently from planning to delivery.

• Highly organized and able to maintain content calendars, campaign schedules, and posting plans.

• Collaborative and comfortable working with product, marketing, design, growth, and support teams.

• Strong attention to detail, especially in copy, visuals, campaign mechanics, and promotional information.

• Fast learner who can understand CasinoPH's brand, products, audience, and campaign objectives.

Preferred Qualifications

• Prior experience in gaming, casino, entertainment, fintech, consumer apps, or fast-moving online communities.

• Experience growing Telegram, Facebook, Viber, Discord, or similar community channels.

• Familiarity with local Philippine online communities, humor, social media behavior, and digital trends.

• Basic understanding of acquisition, retention, referrals, promotions, and conversion funnels.

• Experience running contests, community games, engagement campaigns, or social media activations.

• Ability to speak and write in a tone that feels natural, local, and engaging for Filipino users.

Success Measures

• Community engagement and participation

• Content performance across social and community channels

• Growth of Telegram, Facebook, Viber, and other managed channels

• Campaign participation and conversion contribution

• Quality and consistency of community content (copies and graphic design)

• Speed and reliability of campaign execution

• User sentiment, feedback quality, and community trust