Philippines-Based Process Automation Analyst (Night Shift)

Talent Map Global BPO Inc.; Tarlac City; In loco; PHP 670.000 - 1.004.000; Tempo pieno

Vantaggi offerti da questo lavoro

Night Shift Differential

HMO coverage

SSS/PhilHealth/Pag-IBIG benefits

13th-month pay

Vacation and sick leave

Descrizione del lavoro

Talent Map Global BPO, Inc. is seeking a structured Corporate Automation Analyst in the Philippines to bridge US stakeholders and technical teams for automation initiatives. You will lead discovery sessions, define requirements, and manage backlogs in Azure DevOps or Jira.

The role emphasizes process mapping, documentation, and ensuring solutions meet business needs, with US-aligned hours and Philippine night shifts as needed.

Competenze

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Industrial Engineering, or a related field
• 2–4+ years of experience in business process analysis, automation business analysis, workflow documentation, or project coordination
• Advanced experience with Azure DevOps or Jira, including user stories, acceptance criteria, Agile backlogs, and delivery tracking
• Proficiency with process-mapping tools such as MS Visio, Lucidchart, Miro, or similar platforms
• Strong knowledge of As-Is/To-Be process mapping, PDDs, workflow documentation, requirements gathering, and UAT
• Strong business analysis, requirements gathering, process discovery, and documentation skills
• Excellent analytical, problem-solving, organizational, and attention-to-detail capabilities
• Excellent written and verbal English communication skills
• Ability to translate complex business needs into clear technical requirements
• Willingness to work U.S.-aligned business hours / Philippine night shift (EST/PST) as required

Mansioni

• Lead business process discovery workshops with overseas stakeholders to identify automation opportunities and operational workflow improvements
• Gather, evaluate, and define functional and non-functional requirements, detailed business rules, and exception-handling scenarios
• Collaborate with technical leads to assess process readiness, data structuredness, and ROI potential for automation (RPA, workflow automation, or system integration)
• Create precise Current-State (As-Is) and Future-State (To-Be) process maps and swim lane diagrams using tools like Lucidchart, MS Visio, or Signavio
• Draft and maintain standardized delivery documentation, including Process Definition Documents (PDDs), Solution Design summaries, user stories, and acceptance criteria
• Maintain and structure work items in Azure DevOps or Jira (creating user stories, mapping dependencies, writing detailed acceptance criteria, and updating delivery statuses)
• Support intake coordination, backlog refinement, and sprint prioritization readiness across multiple parallel workstreams
• Track project progress, operational risks, blocker dependencies, and action items to provide real-time status visibility to leadership and stakeholders
• Facilitate clear, continuous alignment between U.S. business users, software developers, system administrators, and executive leadership
• Assist in defining UAT test cases and validating that delivered automation solutions meet business requirements and performance benchmarks

Conoscenze

Business analysis

Requirements gathering

Process discovery

Documentation

English communication

Formazione

Bachelor's degree in IT, CS, Business Admin, Industrial Eng

Strumenti

Azure DevOps

Jira

MS Visio

Lucidchart

Miro

Descrizione del lavoro

Talent Map Global BPO, Inc. is seeking a structured Corporate Automation Analyst in the Philippines to bridge US stakeholders and technical teams for automation initiatives. You will lead discovery sessions, define requirements, and manage backlogs in Azure DevOps or Jira.

The role emphasizes process mapping, documentation, and ensuring solutions meet business needs, with US-aligned hours and Philippine night shifts as needed.