PH Technical Solutions Consultant (ManageEngine)

Zoho APAC; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

Zoho APAC in Manila is seeking a technical solutions consultant to serve as an in-country expert for IT management software. You will work closely with partners and customers to understand needs and recommend ManageEngine products, delivering product demonstrations and handling technical inquiries.

You will develop expertise across Desktop Management, IT Help Desk, Windows Management, and Cloud Management, and you will organize workshops and events, including some travel to client sites.

Qualifications

• Minimum of 3 years of relevant experience in the IT industry.
• Strong technical background with hands-on experience in ITSM solutions, desktop/server management, and network administration.
• Must be residing in the NCR/Manila area.
• Interest in learning new software products and exploring technical details.

Responsibilities

• Act as an evangelist for IT solutions across key areas such as operations, security, help desk, desktop management, and networks.
• Engage with customers (IT Managers, Administrators, Engineers) and partners to understand needs and recommend suitable ManageEngine products, working closely with Account Managers.
• Conduct product demonstrations and address technical queries.
• Work across multiple IT management products from ManageEngine.
• Develop expertise in areas such as Desktop Management, IT Help Desk, Windows Management, and Cloud (public and private) Management.
• Organize and conduct workshops, training sessions, and product events—both online and in person.
• Travel to customer locations as required.

Skills

IT management

ITSM

Networking

Desktop management

Customer engagement

Job description

ManageEngine offers 90+ products and free tools cover everything Enterprise IT needs, at prices businesses can afford. From network and device management and monitoring, IT security and service desk, end point management and Active Directory Management, we're bringing IT together.

ManageEngine is the Enterprise IT Management product suite of Zoho Corporation., a company with over 9000 employees and customers in over 180 countries.

If you would like to be associated with one of the most prolific IT Management software vendors, continue reading.

If you are familiar with all or some of ITIL, SNMP, WMI, AD, AWS, Containers, SIEM or MDM, you will feel right at home here.

ManageEngine products are trusted by 9 out of 10 Fortune 100 companies and are used across more than 50 industry verticals.

We’re looking for a candidate who can serve as a technical solutions consultant for our IT management software suite—an in-country expert who will work closely with both partners and customers.

Roles & Responsibilities

• Act as an evangelist for IT solutions across key areas such as operations, security, help desk, desktop management, and networks.
• Engage with customers (IT Managers, Administrators, Engineers) and partners to understand their needs and recommend suitable ManageEngine products, working closely with Account Managers.
• Conduct product demonstrations and address technical queries.
• Work across multiple IT management products from ManageEngine.
• Develop expertise in areas such as Desktop Management, IT Help Desk, Windows Management, and Cloud (public and private) Management.
• Organize and conduct workshops, training sessions, and product events—both online and in person.
• Travel to customer locations as required.
  
  

Requirements

Job Requirements:

• Must be residing in the NCR/Manila area.
• Proficient in English and at least one local language at a professional/business level.
• Minimum of 3 years of relevant experience in the IT industry.
• Strong technical background with hands-on experience in ITSM solutions, desktop/server management, and network administration.
• Interest in learning new software products and exploring technical details.
• Good interpersonal skills to collaborate effectively with multiple product teams.
• Experience in data center operations, enterprise LAN networks, or Windows environments is a plus.
• ITIL v3 Foundation, Microsoft, Cisco, or other relevant industry certifications are an advantage.
  
  

Why You Shouldn’t Apply

• If you're looking for a short-term job change like - 2-3 years - we discourage you from applying.
• If you need training for everything you do, this won't be a fit. However if you relish being challenged by an Enterprise IT Management product suite covering one of the most broadest set of technology capabilities for IT, you will enjoy your work.
  
  

Job Type: Full-time Consultant