People Services Partner

Ventra Health; Mabalacat; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Rewards & Recognition program

Performance-based incentive plan

Discretionary bonus

Job summary

Ventra Health is seeking a People Services Partner to support daily HR operations, including onboarding, benefits administration, and policy enforcement. You will handle inquiries, maintain records, and assist with compliance and audits in a night-shift capable, office-based role.

The position emphasizes a people-first approach, collaboration with the People Experience and Talent Management team, and participation in recognition programs.

Qualifications

• Bachelor-level experience is not required but preferred.
• Knowledge of Philippine labor laws and HR best practices is essential.
• Experience in HR administration or related role is preferred.

Responsibilities

• Handle onboarding and orientation for new hires.
• Administer benefits and maintain employee records.
• Respond to employee inquiries via ticketing system and route as needed.
• Ensure compliance with labor laws and company policies.
• Support performance management and improvement plans.
• Coordinate training programs and identify training needs.
• Draft and enforce HR policies and guidelines.
• Manage offboarding, exit interviews, and asset retrieval.
• Provide general administrative support and assist with reporting.

Skills

Excellent communication

Interpersonal skills

Discretion with confidential info

Organizational skills

Time management

Microsoft Office

HR systems

Knowledge of Philippine labor laws

Education

Associate degree in HR / Business Administration

Tools

Microsoft Office

HRIS/HR software

Job description

Job Description:

About Us

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

Come Join Our Team!

• As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards

Job Summary

• The People Services Partner supports and assists with the daily functions of the People Experience and Talent Management department. This role provides broad exposure to People Services, including benefits administration, onboarding, colleague relations, compliance, and policy enforcement. The position requires strong organizational skills, attention to detail, and a people-first approach.

Essential Functions and Tasks

Ticketing

• Respond to colleague inquiries and route tickets to the appropriate People Partner or department.
• Provide timely and accurate information via the People ticketing system.

Onboarding

• Facilitate onboarding and orientation for new hires.
• Administer and analyze onboarding surveys.

Colleague Relations and Engagement

• Act as a point of contact for employee concerns.
• Assist in resolving workplace issues in accordance with company policy and labor laws.
• Support engagement activities to promote a positive work environment.

Compliance and Recordkeeping

• Ensure compliance with Philippine labor laws, company policies, and internal procedures.
• Maintain complete and accurate employee records.
• Assist with audits, mandatory government filings, and training compliance.

Performance Management

• Assist in performance evaluation processes and performance improvement plans.

Training and Development

• Coordinate training programs and track participation.
• Assist in identifying training needs.

Policy Implementation

• Help draft, update, and enforce People policies and guidelines.

Offboarding

• Facilitate the clearance process, exit interviews, and retrieval of company assets.
• Ensure timely deactivation of systems access.

Administrative Support

• Provide administrative assistance, including reports, document preparation, and event planning.
• Manage recognition programs (e.g., VIP and VV awards).

Education and Experience Requirements

• Associate degree in Human Resources, Business Administration, or a related field (preferred).
• Minimum of 2 years in HR administration or related role preferred.

Knowledge, Skills, and Abilities

Skills & Competencies:

• Excellent written and verbal communication skills.
• Strong interpersonal skills, tact, and professionalism.
• Knowledge of Philippine labor laws and HR best practices.
• Ability to handle confidential information with discretion.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and HR systems.

Physical Demands & Work Environment

• Primarily office-based, sedentary work with occasional movement.
• Must be able to work night shift and meet required attendance.
• May occasionally lift up to 15–20 lbs.

Compensation

• Base Compensation will be based onvarious factorsunique to eachcandidateincluding geographic location, skill set, experience, qualifications, and other job-related reasons.

• This position is also eligible fora discretionaryincentivebonusin accordance withcompany policies.

Ventra Health

Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.

Statement of Accessibility

Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.

Requirements: