People Experience Support Lead

Macquarie Group; Manila; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Wellbeing leave day per year

Parental leave (20 weeks) and paid add

Carers leave

Volunteer leave and donation matching

Parental medical insurance

Wellbeing programs and health coverage

Learning and development opportunities

Hybrid and flexible working

Equipment reimbursement

Job summary

Macquarie Group is seeking a proactive Team Leader for the People Experience Team. This role oversees daily HR operations, ensures timely, high-quality service delivery, and provides expertise on complex cases while guiding a collaborative, high-performing team.

You will lead coaching, performance monitoring, and continuous improvement initiatives, handling escalations and ensuring compliance and quality in service across stakeholders.

Qualifications

• Experience leading a People Experience/HR Operations team or similar function.

Responsibilities

• Oversee day-to-day operations of the People Experience Team, ensuring high-quality service delivery.
• Provide guidance on complex cases, monitor team performance, and maintain process documentation.
• Lead escalations, conduct root cause analysis, and drive continuous improvement initiatives.
• Support reporting and performance monitoring, and act as primary contact in leadership absence.

Skills

People leadership

HR operations

Customer service

Data-driven decisions

Stakeholder management

Process improvement

Root cause analysis

Coaching and development

Communication skills

Problem solving

Education

Bachelor's degree in HR / Business or related field

Tools

HRIS

Workday

MS Office

Job description

Join our People Experience Team and play a key role in delivering exceptional HR support and service excellence. This is an exciting opportunity for a collaborative and proactive leader who enjoys solving problems, influencing outcomes, and making a meaningful impact on both employee experience and team success.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

As the Team Leader’s trusted second-in-command, you will oversee the day-to-day operations of the People Experience Team, ensuring high-quality service delivery, timely resolution of HR queries, and adherence to service standards. You will act as a subject matter expert, providing guidance on complex cases, monitoring team performance, maintaining process documentation, and identifying opportunities to improve operational efficiency and customer experience.

You will provide leadership, coaching, and support to team members while fostering a collaborative and high-performing team environment. Additionally, you will manage escalations, conduct root cause analysis, support reporting and performance monitoring, and drive continuous improvement initiatives. In the Team Leader’s absence, you will serve as the primary point of contact for the team and stakeholders, ensuring continuity in leadership, decision-making, compliance, and service delivery.

What you offer

• Demonstrated ability to effectively plan, prioritise, and manage workloads while ensuring consistent service delivery and team performance
• Proven experience in the Rewards function within a People Experience, HR Operations, or HR Shared Services environment, with a strong understanding of compensation, benefits, and employee rewards processes
• Strong operational leadership skills with the ability to provide clear day-to-day direction and coordinate team coverage and priorities
• Sound judgment and decision-making capability, with the confidence to make timely, balanced decisions and elevate issues when appropriate
• Proven problem-solving skills, including the ability to identify root causes and implement practical, sustainable solutions
• Experience leading, coaching, and developing team members through effective feedback, guidance, and capability building
• Strong attention to detail with a commitment to quality, process adherence, risk management, confidentiality, and operational controls
• Excellent communication and stakeholder management skills, with the ability to build credibility, influence outcomes, and represent the team effectively
• Data-driven mindset with experience leveraging operational metrics to identify trends, drive continuous improvement, and adapt effectively to changing priorities and business demands.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance. We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.