People and Partnership Account Manager / Team Leader

MicroSourcing; Pasig; On-site; PHP 613,800 - 948,600; Full time

Job summary

MicroSourcing seeks a People and Partnership Account Manager / Team Leader to oversee client operations and ensure high-quality service delivery. You will be the primary contact between the client and MicroSourcing, coordinating with departments to support Philippine operations and drive growth.

The role requires a Bachelor's degree and at least 1 year of team leadership, with excellent English communication. Onsite work with night/day shifts is required; strong MS Office skills are a plus.

Qualifications

• Bachelor's degree is required; graduate studies is an advantage.
• Minimum 1 year leading a team or supervising others.
• Excellent verbal and written English communication; strong customer service orientation.

Responsibilities

• Coordinate with the client on offshore team status and delivery.
• Monitor KPIs and team performance; coach staff as needed.
• Manage attendance, schedules, and shift coverage.
• Communicate policies and updates to staff; report to Operations leadership.
• Resolve client and staff issues and provide day-to-day operational support.
• Prepare reports and support management decisions with data.

Skills

Team Leadership

Client Relations

English Proficiency

MS Office

Problem Solving

Education

Bachelor's degree

Tools

MS Office

Job description

Position

People and Partnership Account Manager / Team Leader

Location

Ortigas, Pasig

Work Setup & Shift

Onsite / Nightshift / Dayshift

Job Overview

The People and Partnership Account Manager oversees the operation of assigned clients and ensures quality delivery of Microsourcing services. This role serves as the main point of contact with the client and all Microsourcing departments, assisting clients in setting up their Philippines operations and driving growth.

Education and/or Work Experience Requirements

Graduate of any Bachelor's degree; graduate studies is an advantage.

• At least 1 year experience in managing a team as a lead or supervisor.
• Excellent verbal and written communication skills; ability to communicate effectively with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel, Outlook, PowerPoint).
• Ability to work under pressure, meet deadlines, maintain a positive attitude and provide exemplary customer service.
• Excellent written and verbal communication skills in English.
• Willing and able to cover other shifts.
• Dependable to be at work during assigned shifts and to complete work as expected.
• Ability to work well with a team in a fast‑paced, constantly changing environment and follow instructions from supervisors and senior colleagues.
• Ability to work independently.

Key Responsibilities and Accountabilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team’s performance.
• Conduct coaching sessions and issue corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines, and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day‑to‑day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and VP of Operations.
• Disseminate information to employees, such as updates on policies and company events.
• Create, maintain, and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision‑making – particularly attendance reports and trends, schedule adherence, and other reports useful in operations planning and management.
• Develop reports/processes that increase the offshore project’s ability to effectively and accurately plan acceptable performance results.
• Other specific details of the job will be made known by the immediate superior and may vary in scope depending on prevailing project undertakings.

• Terms & conditions apply