Payroll Implementation Specialist | Hybrid

Cloudstaff Philippines Inc.; Makati; On-site; PHP 720,000 - 1,080,000; Full time

Benefits offered by this job

Comprehensive health and lifeinsurance

Flexible leave credits

Company-provided PC/Laptop

Weekly office perks: coffee, meals,Bev

Office VIP lounge and game rooms

Life insurance

Employee Share Units program

Dream Points program

Job summary

Cloudstaff Philippines Inc. is hiring a Payroll Implementation Specialist in a hybrid role based in Makati, Philippines. The Night Shift position focuses on leading end-to-end payroll and fintech product implementations for customers.

You will work with customers to map workflows, configure systems, and guide change management efforts to achieve successful go-lives. Strong collaboration across teams and proactive project management are essential.

Qualifications

• 3–5 years in a customer-facing role such as implementation, onboarding, professional service within SaaS or technology environment.
• Experience with workforce management, payroll, finance, or hospitality industry is an advantage.
• Ability to guide customers through change and influence adoption of new processes or technology.
• Strong communication and structured thinking for complex projects.

Responsibilities

• Lead end-to-end implementation of fintech products, including Earned Wage Access, Tip Payout, and Tip Pooling, for new and existing customers.
• Work directly with customers to understand operational workflows, payroll and tip processes, and business goals.
• Act as a change management partner by helping customers adapt processes, communicate changes, and ensure stakeholder alignment.
• Configure solutions and guide customers through system setup, validation, and go-live.
• Partner with Professional Services and technical specialists during early stages to keep projects moving efficiently.
• Drive customer enablement through training, documentation, and hands-on troubleshooting support.
• Collaborate cross-functionally with Sales, Customer Success, Product, and Technical teams to ensure a seamless customer experience and drive adoption.
• Proactively manage implementation timelines, risks, and dependencies to ensure successful and timely delivery.
• Provide feedback on customer trends, product gaps, and process improvement opportunities.

Skills

Customer-facing

Implementation

Project coordination

Change management

Team collaboration

Analytical thinking

Creative problem solving

Tools

PowerPoint

Microsoft Teams

Job description

We're Hiring: Payroll Implementation Specialist

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere!

Role

Payroll Implementation Specialist

Work Arrangement

Hybrid

Location

Philippines - Makati

Schedule

Night Shift

Job Description

KEY RESPONSIBILITIES

• Lead end-to-end implementation of fintech products, including Earned Wage Access, Tip Payout, and Tip Pooling, for new and existing customers
• Work directly with customers to understand operational workflows, payroll and tip processes, and business goals
• Act as a change management partner by helping customers adapt processes, communicate changes, and ensure stakeholder alignment
• Configure solutions and guide customers through system setup, validation, and go-live
• readiness Partner closely with Professional Services and technical specialists during the early stages to keep projects moving efficiently
• Drive customer enablement through training, documentation, and hands-on troubleshooting support
• Collaborate cross-functionally with Sales, Customer Success, Product, and Technical teams to ensure a seamless customer experience and drive adoption
• Proactively manage implementation timelines, risks, and dependencies to ensure successful and timely delivery
• Partner with Product and internal teams to provide feedback on customer trends, product gaps, and process improvement opportunities

KEY SKILLS

• Experience working directly with customers to understand requirements and solve problems through practical, technical solutions
• Strong implementation and project coordination skills, able to manage multiple projects simultaneously while balancing time-sensitive priorities
• Detail-oriented, organized and quality-driven with a strong focus on accuracy and standards of excellence
• High emotional intelligence with the ability to communicate effectively across different roles, seniority levels and stakeholders.
• Comfortable working collaboratively within a team while maintaining ownership and accountability for individual deliverables
• Analytical and logical thinker with a creative approach to problem solving
• Professional, approachable, and adaptable with a flexible mindset in a fast-paced environment

Qualifications and requirements

• 3–5 years of experience in a customer-facing role such as implementation, onboarding, professional service within SaaS or technology environment
• Prior experience working with workforce management, payroll, finance, or hospitality industry is an advantage
• Demonstrated ability to guide customers through change and influence adoption of new processes or technology
• Comfortable operating in evolving environments and helping bring structure where needed
• Confident communicator with solid presentation and meeting-facilitation skills, comfortable leading discussions using tools like PowerPoint and Microsoft Teams.
• Ability to manage multiple projects simultaneously while maintaining a high level of customer engagement
• Project or systems certifications (e.g. Agile, Prince2, ITIL or similar) are a plus.

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.