Payments Specialist

CloudPay; Manila; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Sick Leave

13th Month Pay

Working from Home Allowance

Group Life Insurance, HMO

Employee Referral Program

De Minimis Benefit

Job summary

CloudPay in Manila is seeking a Payments Specialist to ensure payroll-related payments are processed accurately and on time. You will collaborate with customers, payment providers, and internal teams to deliver a seamless pay experience across markets.

The role requires excellent customer service, strong communication skills, and meticulous attention to detail to support reconciliation, vendor interactions, and onboarding of new clients.

Qualifications

• High level of customer service skills.
• Ability to communicate at all levels with clients and partners via telephone and email across multiple countries.
• Strong attention to detail and proactive communication with stakeholders.
• Organized with strong analytical and decision-making skills.
• Ability to manage workload independently and collaborate with internal/external stakeholders.
• Adapt quickly to new processes and ways of working.
• Familiarity with MS Office, Excel, and internet-based software; payroll/treasury knowledge is a plus.

Responsibilities

• Liaise with external vendors to ensure smooth and timely processing of net and statutory payments.
• Ensure funds are requested from clients in a timely manner and manage client requests for compliance.
• Prepare and review reconciliation reports for the client’s accounting department.
• Maintain process documentation as required.
• Set up bank details for new payees correctly.
• Assist, as necessary, in the implementation of new customers.
• Perform any other ad hoc duties as required.

Skills

Customer service

Communication

Attention to detail

Organization

Analytical thinking

Stakeholder management

Tools

MS Office

Excel

Payroll software

Job description

Job Description:

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What Makes This Role Exciting

Our fast-growing team in the Philippines is looking for a Payments Specialist who will work with customers and payment providers to ensure all payments off the back of payroll are made accurately and on time. The successful candidate will work with the team to provide the modern pay experience to our clients.

Main Responsibilities

• Liaise with external vendors to ensure smooth and timely processing of net and statutory payments
• Ensuring funds are requested from clients in a timely manner and managing clients to ensure requests are complied with
• Preparation and review of reconciliation reports for the use of client’s accounting department
• Maintenance of process documentation as required
• Ensuring bank details for any new payees are correctly set up
• Assist, as necessary, in the implementation of new customers
• Any other Ad hoc duties as required

Experience Needed For This Role

• High level of customer service skills required
• Able to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countries
• Ability to effectively resolve issues, respond to queries, and to communicate proactively with stakeholders
• A keen eye for detail
• Organization, analytical, and decision-making skills
• Independently manage workload and collaborate with internal and external stakeholders to deliver key business results
• Ability to adapt quickly to new processes and new ways of working
• Good knowledge of MS Office, Excel & Internet based software would be advantageous
• Working knowledge of payroll and experience in treasury would be advantageous

About You And Our Core Values

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do

Philippines Package And Benefits

• Competitive Salary
• Competitive vacation allowance
• Calm app
• Sick Leave
• EAP
• Group Life Insurance, HMO
• Employee Referral Program
• De Minimis Benefit
• Working from Home Allowance
• Mid-Year Bonus
• 13th Month Pay
• Regularization Bonus, 1st Year Anniversary Bonus
• Bereavement Leave
• Paid Volunteering days
• Study Leave
• Marriage Leave

CloudPay is committed to being an equal opportunities employer.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.

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