Payments Specialist

CloudPay Inc.; Manila; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

13th Month Pay

Health Maintenance Organization (HMO)

Sick Leave

Vacation Leave

Work From Home Allowance

Mid-Year Bonus

Bereavement Leave

De Minimis Benefit

Paid Volunteering days

Regularization Bonus

Employee Referral Program

EAP

Group Life Insurance

Job summary

CloudPay Inc. in Manila, Philippines is seeking a Payments Specialist to ensure payroll payments are accurate and on time. You will work with clients, payroll partners, and payment providers across countries to deliver a seamless pay experience.

The role involves reconciling payments, setting up payees, and supporting new customer implementations, with a focus on accuracy and timely communication.

Qualifications

• Experience in customer service and payments processing a plus.
• Ability to liaise with vendors and internal teams.
• Attention to detail with reconciliation and data integrity.

Responsibilities

• Liaise with external vendors to ensure timely processing of payments.
• Ensure funds are requested from clients promptly and tracked.
• Prepare and review reconciliation reports for clients’ accounting.
• Maintain process documentation and set up bank details for new payees.
• Assist in onboarding new customers and other ad hoc duties.

Skills

Customer service

Communication

Attention to detail

Organization

Problem solving

Stakeholder management

Adaptability

Tools

MS Office

Excel

Job description

## Payments SpecialistApply: Hybrid: Manila, Philippines: Full time: Posted Today: JR1001275**About this job opportunity****Our Vision**To be the world's most trusted global payroll partner, simplifying pay for all employees.**Our Mission**Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.**Our People**Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.**What makes this role exciting**Our fast-growing team in the Philippines is looking for a Payments Specialist who will work with customers and payment providers to ensure all payments off the back of payroll are made accurately and on time. The successful candidate will work with the team to provide the modern pay experience to our clients. **Main responsibilities*** Liaise with external vendors to ensure smooth and timely processing of net and statutory payments* Ensuring funds are requested from clients in a timely manner and managing clients to ensure requests are complied with* Preparation and review of reconciliation reports for the use of client’s accounting department* Maintenance of process documentation as required* Ensuring bank details for any new payees are correctly set up* Assist, as necessary, in the implementation of new customers* Any other Ad hoc duties as required## **Experience needed for this role*** High level of customer service skills required* Able to communicate at all levels, deal with clients, payroll partners, payment solution providers, and internal colleagues via the telephone & email across multiple countries* Ability to effectively resolve issues, respond to queries, and to communicate proactively with stakeholders* A keen eye for detail* Organization, analytical, and decision-making skills* Independently manage workload and collaborate with internal and external stakeholders to deliver key business results* Ability to adapt quickly to new processes and new ways of working* Good knowledge of MS Office, Excel & Internet based software would be advantageous* Working knowledge of payroll and experience in treasury would be advantageous## **About you and Our core values*** Taking ownership, working with integrity and respect* Being a team player is key to our culture* Solution and customer focused* Great initiative with the goal for excellence in achieving results* Dedicated to developing and always looking for continuous improvements* Be creative, be committed, be engaged and enjoy what you do## **Philippines Package and Benefits*** Competitive Salary* Competitive vacation allowance* Calm app* Sick Leave* EAP* Group Life Insurance, HMO* Employee Referral Program* De Minimis Benefit* Working from Home Allowance* Mid-Year Bonus* 13th Month Pay* Regularization Bonus, 1st Year Anniversary Bonus* Bereavement Leave* Paid Volunteering days* Study Leave* Marriage Leave CloudPay is committed to being an equal opportunities employer.