Payments Fraud Ops Lead — 24/7 Team Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,250,000; Full time

Benefits offered by this job

Rice allowances

Non-taxable allowances for medical, &衣

Complimentary coffee & snacks

Employee referral program

Career development opportunities

Team-building activities

Job summary

Hytech invites an experienced Anti-Fraud Operations Team Leader to manage our Philippines-based 24/7 operations. You will lead frontline teams, oversee fraud and payment alert handling, and ensure adherence to SOPs and risk controls.

The ideal candidate has a proven track record in fraud/risk operations, with strong leadership, KPI mindset, and the ability to guide escalations in a fast-paced environment. This role supports a global fintech-focused operation.

Qualifications

• Minimum 2 years of experience in Fraud Operations, Risk Operations, Payment Operations, Financial Services Operations, Trust & Safety, or a related field.
• Minimum 3 years of experience in a Team Leader / Supervisor / People Management role.
• Proven experience managing frontline operational teams and daily workload.
• Strong understanding of operational KPIs, SLAs, productivity, quality, and performance management.
• Excellent communication skills and ability to handle escalations in time-sensitive situations.

Responsibilities

• Lead and manage the Philippines-based Anti-Fraud Operations team, including shift coverage and workload distribution.
• Oversee daily review and handling of fraud and payment-related alerts and ensure SOP compliance.
• Monitor performance metrics, provide regular updates, and manage backlog and queues.
• Support knowledge transfer, coaching, and development of team members; drive process improvements.
• Collaborate with cross-functional teams and stakeholders on fraud incidents and operational initiatives.

Skills

Fraud Operations

Team Leadership

KPI / SLA management

Communication

English proficiency

Tools

SOPs

Case management tools

Fraud detection systems

Job description

Hytech invites an experienced Anti-Fraud Operations Team Leader to manage our Philippines-based 24/7 operations. You will lead frontline teams, oversee fraud and payment alert handling, and ensure adherence to SOPs and risk controls.

The ideal candidate has a proven track record in fraud/risk operations, with strong leadership, KPI mindset, and the ability to guide escalations in a fast-paced environment. This role supports a global fintech-focused operation.