Payment Lifecycle Specialist IV

JPMorganChase; Metro Manila; On-site; PHP 900,000 - 1,900,000; Full time

Job summary

JPMorganChase is seeking a Payments Operations Lifecycle Specialist in the Philippines to support end-to-end operational readiness and daily execution for real-time and consumer payments. You will define requirements, monitor performance, and manage reconciliations while driving improvements across product, technology, and operations teams.

The role emphasizes risk controls, operational discipline, and scalable processes as payment products grow, with a focus on delivering reliable client

Qualifications

• Strong analytical, mathematical, and problem-solving skills.
• Strong written and verbal communication skills, including the ability to communicate issues and results to management.
• Proficiency with Microsoft Office tools, including advanced Excel skills for analyzing large datasets.
• Demonstrated ability to collaborate across teams and influence outcomes to implement process improvements.
• Demonstrated ability to manage rapid change, adapt to new initiatives, and maintain operational discipline.
• Strong business acumen and understanding of operational risk and controls.
• Minimum years of relevant operations experience: TBD (please confirm required minimum).

Responsibilities

• Analyze operational requirements for completeness, consistency, and clarity, and document gaps and dependencies.
• Perform post-settlement reconciliation and investigate exceptions to support timely resolution.
• Monitor end-to-end transaction flows and escalate anomalies in line with documented procedures.
• Partner with stakeholders and project teams to define operational requirements for payment products and support models.
• Support operating model design and scaling as payment volumes, products, and client usage grow.
• Build subject matter expertise on product features, business processes, and application flows to support change management.
• Manage operational issues by coordinating triage, tracking actions, and supporting root cause analysis as needed.
• Collaborate with product, monitoring, incident management, project management, and technology partners to support stable operations.
• Produce and interpret operational performance reporting and key indicators to identify trends and improvement opportunities.

Skills

Analytical skills

Communication

Excel

Cross-functional collaboration

Change management

Operational risk awareness

Problem solving

Tools

Microsoft Office

Job description

Job Description

Help shape how modern payments run at scale. In this role, you'll support day-to-day operations while building and improving processes for new digital payment capabilities. You'll partner closely with product, technology, and operations stakeholders to strengthen controls, streamline workflows, and manage operational change. If you enjoy problem-solving, working with data, and driving measurable improvements, this is an opportunity to make a visible impact.

As a Payments Operations Lifecycle Specialist in Payments operations, you support end-to-end operational readiness and daily execution for real-time and business-to-consumer payment processing. You help define requirements, monitor performance, complete reconciliations, and ensure operational issues are managed effectively as new products and capabilities are introduced. You use data, reporting, and operational controls to identify risk, drive continuous improvement, and help deliver reliable client outcomes.

Job responsibilities

• Analyze operational requirements for completeness, consistency, and clarity, and document gaps and dependencies.
• Perform post-settlement reconciliation and investigate exceptions to support timely resolution.
• Monitor end-to-end transaction flows and escalat anomalies in line with documented procedures.
• Partner with stakeholders and project teams to define operational requirements for payment products and support models.
• Support operating model design and scaling as payment volumes, products, and client usage grow.
• Build subject matter expertise on product features, business processes, and application flows to support change management.
• Manage operational issues by coordinating triage, tracking actions, and supporting root cause analysis as needed.
• Collaborate with product, monitoring, incident management, project management, and technology partners to support stable operations.
• Produce and interpret operational performance reporting and key indicators to identify trends and improvement opportunities.

Required Qualifications, Capabilities And Skills

• Strong analytical, mathematical, and problem-solving skills.
• Strong written and verbal communication skills, including the ability to communicate issues and results to management.
• Proficiency with Microsoft Office tools, including advanced Excel skills for analyzing large datasets.
• Demonstrated ability to collaborate across teams and influence outcomes to implement process improvements.
• Demonstrated ability to manage rapid change, adapt to new initiatives, and maintain operational discipline.
• Strong business acumen and understanding of operational risk and controls.
• Minimum years of relevant operations experience: TBD (please confirm required minimum).

Preferred Qualifications, Capabilities And Skills

• Experience in payments, cash, or treasury operations, including operational processes, controls, and issue resolution.
• Experience supporting global payments, including familiarity with accounting and funds movement processes.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.