Payment Lifecycle Analyst - Reconciliation Services

JPMorganChase; Metro Manila; On-site; PHP 480,000 - 560,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Payment Lifecycle Analyst in Reconciliation Services to support the smooth transfer of funds by processing payments, resolving exceptions, and escalating potential risks. You will help protect clients and the firm through careful review and adherence to controls.

The role offers exposure to high-volume processing across cash and settlement, collaboration with cross-functional partners, and opportunities to leverage automation tools to improve

Qualifications

• Experience supporting payment processing operations and following SOPs.
• Ability to process high volumes with attention to detail and adherence to controls.
• Ability to analyze issues and apply structured problem-solving to moderately complex situations.
• Clear written and verbal communication with teammates, leaders, and cross-functional partners.
• Ability to collaborate across teams and locations to resolve issues and support improvements.
• Basic to intermediate computer skills, including data entry across common business apps.
• Basic understanding of operational risk, information security practices, and fraud awareness.

Responsibilities

• Execute high-volume payment processing tasks validating currency and settlement details.
• Process payments across cash, trade, merchant, commercial card, and account-related activities.
• Review transactions for sanctions, fraud, and funds-control concerns and escalate when needed.
• Investigate exceptions, inquiries, and payment investigations with basic research and documentation.
• Identify processing issues, operational errors, and risk indicators and resolve or elevate them.
• Reconcile items and breaks within defined procedures and service expectations.
• Use approved automation tools to improve accuracy and efficiency, and propose process improvements.
• Coach or support less experienced teammates on routine tasks.

Skills

Payment processing

Attention to detail

Problem solving

Communication skills

Cross-team collaboration

Data entry

Risk & security awareness

Tools

Automation tools

Job description

Job Description

Help keep money moving—accurately, securely, and on time. Join a team that supports critical payment operations in a fast-paced environment. Grow your skills while contributing to dependable service for clients and partners.

Job Summary

As a Payment Lifecycle Analyst in Reconciliation Services, you support the smooth transfer of funds between parties by processing payments, resolving exceptions, and escalating potential risks. You help protect clients and the firm through careful review, investigation, and adherence to established procedures and controls.

Job responsibilities

• Execute high-volume payment processing tasks by validating currency and settlement details to support accurate, timely transactions.
• Process payments across cash, trade, merchant, commercial card, and account-related activities in line with documented procedures and client instructions.
• Review transactions for potential sanctions, fraud, and funds-control concerns and follow established escalation paths when needed.
• Investigate exceptions, inquiries, and payment investigations by completing basic research and documenting actions taken.
• Identify processing issues, operational errors, and risk indicators, and resolve or elevate them to help reduce financial and reputational impact.
• Reconcile items and breaks within defined procedures and service expectations, including support for invoicing or cash management activities as applicable.
• Use approved automation tools to improve accuracy and efficiency, and propose practical process improvements based on observed trends.
• Coach or support less experienced teammates on routine, non-complex tasks as assigned.

Required Qualifications, Capabilities And Skills

• Experience supporting payment processing operations or similar operational work, including following standard operating procedures and customer-specific instructions.
• Ability to process high volumes of work with strong attention to detail and consistent adherence to procedures and controls.
• Ability to analyze issues, make sound decisions, and apply structured problem-solving to moderately complex situations.
• Clear written and verbal communication skills to work effectively with teammates, leaders, and cross-functional partners.
• Ability to collaborate across teams and locations to resolve issues, influence outcomes, and support continuous improvement.
• Basic to intermediate computer skills, including accurate alphanumeric data entry and working across common business applications.
• Basic understanding of operational risk, information security practices, and fraud awareness within a controlled processing environment.

Preferred Qualifications, Capabilities And Skills

• Knowledge of ISO 20022 and/or SWIFT message processing.
• Experience using automation tools to streamline operational processes and improve quality.
• Experience supporting investigations related to suspected fraud, sanctions screening outcomes, or payment exceptions.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.