Payment Lifecycle Analyst - Investigations (EMEA)

JPMorgan Chase & Co.; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

JPMorgan Chase & Co. in Manila is seeking a Payment Lifecycle Analyst to lead a team responsible for keeping payment investigations moving daily.

You will supervise shift execution, resolve exceptions, and partner with other operations sites to meet targets and deliver a strong client experience. The role involves managing day-to-day operations for 8 to 10 team members, tracking performance, reporting, and driving improvements, with emphasis on cross-site collaboration and effective

Qualifications

• Hold a graduate degree.
• Have 4 years of experience in financial operations processing including team leadership.
• Demonstrate working knowledge of international payment processing operations.
• Demonstrate working knowledge of payment messaging standards, including SWIFT and ISO formats.
• Demonstrate strong interpersonal and communication skills in English, including people leadership.
• Demonstrate proactive problem solving, ownership through resolution and escalation.
• Demonstrate experience partnering with controls and training stakeholders.
• Demonstrate strong analytical skills and proficiency in Microsoft Office applications.

Responsibilities

• Supervise shift delivery to ensure work items are completed accurately and on time to agreed service standards.
• Monitor exceptions and drive timely resolution through follow-up and escalation as needed.
• Track procedure changes and ensure the team is informed and ready to execute updates.
• Prepare weekly and monthly management reports to support performance monitoring and decision-making.
• Identify opportunities to improve process efficiency and support implementation of improvements.
• Assess training needs and partner with the team lead to deliver required training.
• Build strong relationships with partner sites and key stakeholders to support smooth daily execution.

Skills

Team leadership

English communication

Excel

Problem solving

Data analysis

Payment processing

Cross-functional collaboration

Education

Graduate degree

Job description

Lead a team that keeps payment investigations moving every day. In this role, you’ll supervise shift delivery, resolve exceptions, and improve how work gets done. You’ll partner closely with other operations sites to meet business targets and support a strong client experience. If you enjoy leading through change and developing others, this role offers meaningful impact and growth.

As a Payment Lifecycle Analyst in the Payments Investigations Function, you will manage day-to-day operations by overseeing shift execution and supporting the timely resolution of investigations and exceptions. You will provide indirect leadership for a team of 8 to 10 members, coordinate with partner operations sites, and help deliver business targets through strong execution, reporting, and continuous improvement.

Job responsibilities

• Supervise shift delivery to ensure work items are completed accurately and on time to agreed service standards.
• Monitor exceptions and drive timely resolution through follow-up and escalation as needed.
• Track procedure changes and ensure the team is informed and ready to execute updates.
• Prepare weekly and monthly management reports to support performance monitoring and decision-making.
• Identify opportunities to improve process efficiency and support implementation of improvements.
• Assess training needs and partner with the team lead to deliver required training.
• Build strong relationships with partner sites and key stakeholders to support smooth daily execution.

Required qualifications, capabilities, and skills

• Hold a graduate degree.
• Have 4 years of experience in financial operations processing, including team leadership experience in a similar environment.
• Demonstrate working knowledge of international payment processing operations.
• Demonstrate working knowledge of payment messaging standards, including SWIFT and ISO payment message formats.
• Demonstrate strong interpersonal skills and ability to communicate effectively at all levels, internally and externally.
• Demonstrate excellent written and oral communication skills in English, including people leadership skills.
• Demonstrate a proactive approach to problem solving, including ownership through resolution and appropriate escalation.
• Demonstrate experience partnering with controls and training stakeholders to meet organizational objectives.
• Demonstrate strong analytical skills and proficiency in Microsoft Office applications, with ability to use data tools as needed.

Preferred qualifications, capabilities and skills

• Demonstrate experience in back-office banking operations as a supervisor.
• Demonstrate experience leading investigations involving clients and third-party banks for multi-currency payments.