Payment Fraud & Investigation Analyst

VXI Global Solutions; Philippines; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Health benefits

Career development

Performance bonuses

Paid leave

Training programs

Employee support

Job summary

VXI Global Holdings B.V. in the Philippines is seeking a fraud analyst to join our risk management team within our call center operations. The role focuses on fraud detection, investigations, and reporting to protect payments processes.

Ideal candidates have at least one year of relevant experience, strong analytical and communication skills, and the ability to work independently in a fast-paced environment. We offer competitive compensation and growth opportunities.

Qualifications

• Must have at least one year of relevant experience
• Experience in fraud detection, investigation, or a payments industry role

Skills

Fraud investigation

Risk management

Analytical skills

Attention to detail

Investigative tools

English communication

Judgement and decision-making

Independent and team work

Organizational skills

Fraud prevention techniques

Microsoft Office

Data analysis tools

Confidentiality

CFE or equivalent certification

Tools

Investigative tools software

Job description

• Previous experience in fraud investigation, risk management or a related field within customer service or financial services environments
• Strong analytical and investigative skills with the ability to identify patterns and draw logical conclusions from complex information
• Excellent attention to detail and a commitment to accuracy in all documentation and reporting
• Proficiency in using computer systems, databases and investigative tools
• Exceptional written and verbal communication skills in English, with the ability to clearly articulate findings and recommendations
• Sound judgement and decision-making capabilities, particularly when handling sensitive or high-stakes situations
• Ability to work independently and as part of a team in a fast-paced call center environment
• Strong organizational skills and the ability to manage multiple cases simultaneously
• Knowledge of fraud prevention techniques, compliance regulations and industry standards
• Proficiency in Microsoft Office applications and data analysis tools
• A professional approach to confidentiality and handling sensitive information
• Preferably, relevant certifications such as Certified Fraud Examiner (CFE) or equivalent qualifications

What we offer

At VXI Global Holdings B.V., we invest in our employees and create an environment where talent can thrive. We offer a competitive compensation package, comprehensive health and wellness benefits, and opportunities for continuous professional development and career advancement. We recognize and reward outstanding performance and foster a collaborative workplace culture that values diversity and inclusivity. Additional benefits include paid leave, performance bonuses, skills training programs and access to employee support services. We are committed to providing a supportive work environment where you can excel and grow your career with us.

Qualifications:

• Must have at least one (1) year of relevant experience
• Experience in fraud detection, investigation, or a similar role with a background in the payments industry