Partnership Manager

SupportNinja; Manila; Remote; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Full-time employees

Competitive compensation

Retirement Savings Program withCompany

Life Insurance

HMO on day 1

Paid time off, birthday leave

Bonus and incentive plans

Skills training and professional dev.

Employee Referral Program

Beautiful office space (for onsite) -?

Free lunch provided daily (for onsite)

Job summary

SupportNinja is seeking a Partnership Manager to own and grow a portfolio of outsourcing advisors and broker relationships. You will recruit, onboard, and manage the referral lifecycle from intake to sale handoff, aligning with sales and marketing to accelerate opportunities.

Excellent communication and CRM skills are essential, as is the ability to work remotely with US business hours and travel up to 25% for industry events.

Qualifications

• 3–5 years in partnerships or channel sales.
• Familiar with outsourcing advisory networks or brokers.
• Proven track record building a referral pipeline that closed revenue.
• Strong written and verbal communication with external partners.
• Experience using CRM tools such as HubSpot or Salesforce.

Responsibilities

• Own and grow a portfolio of outsourcing advisors and broker relationships.
• Identify, recruit, onboard new referral partners to build a pipeline.
• Manage the full referral lifecycle from intake to deal handoff.
• Coordinate with sales, solutions, and marketing for fast turnaround.
• Educate partners on services, tech stack, and differentiators.
• Develop partner engagement cadence and co-marketing touchpoints.
• Track partner performance and referral pipeline in the CRM.

Skills

Partnership management

CRM proficiency

Relationship building

Communication

Self-motivated

Tools

HubSpot

Salesforce

Job description

Employment Type: Full-Time

Work Setup: Remote/WAH

Start Date: October 19, 2026

Schedule/Hours: US Business Hours

Equipment: Company-provided

Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing. This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff.

What does a day in the life as a Partnership Manager look like?

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact

• Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes

• Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner

• Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience

• Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently

• Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints

• Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community

• Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue

• Collaborate with marketing on partner enablement content, such as one-pagers, case studies, and battlecards, that helps advisors sell the organization into their client base

• Provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Continuously improve knowledge of partnership strategy, channel development, and industry best practices through training and learning initiatives

• Collaborate with other departments as needed

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

What are the required qualifications for a Partnership Manager?

• Minimum of three (3) to five (5) years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization

• Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers, is strongly preferred

• Proven track record of building and managing a referral or channel pipeline that translated into closed revenue

• Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers

• Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors

• Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking

• Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight

• Willingness to travel for industry events and in-person partner meetings, estimated at 15% to 25%

• Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem, a plus

• Experience building partner enablement programs or co-marketing campaigns from the ground up, a plus

Ninja Perks and Benefits

• Full-time employees

  • Competitive compensation

  • Adherence to government-mandated benefits

  • Retirement Savings Program with Company Matching

  • Life Insurance

  • HMO on day 1

  • Paid time off, birthday leave

  • Bonus and incentive plans

  • Opportunities for skills training and personal and professional development

  • Employee Referral Program

  • Beautiful office space (for onsite employees)

  • Free lunch provided daily (for onsite employees)