Partner Services Manager

Tiger Global Business Services Inc.; Muntinlupa; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO coverage from Day 1

Paid vacation and sick leave from Day

Stable UK working hours

Job summary

Tiger Global Business Services Inc. is seeking a skilled Partner Services Manager to support a UK-based legal and operations team in managing client cases with a focus on timely document collection and verification.

You will act as the primary liaison for UK stakeholders, ensure service levels are met, and translate UK requirements into actionable tasks for the offshore team while upholding high standards of customer experience and accuracy.

Qualifications

• 3–5 years in Partner Services, Client Relationship, or Account Management.
• Excellent verbal and written English; comfortable with UK leaders.
• Strong problem-solving and decision-making for escalations.
• Professionalism with high emotional intelligence; available UK hours.

Responsibilities

• Serve as main contact for UK-based stakeholders and conduct regular reviews.
• Monitor KPIs and SLAs to ensure consistent performance.
• Translate UK requirements into actionable tasks for the local team.
• Identify friction points and implement solutions to maintain partner satisfaction.
• Evaluate workflows and suggest improvements to add value.
• Onboard and integrate new projects into the offshore team.

Skills

Partner Services

Client Relationship Management

Account Management

English Communication

Critical Thinking

Emotional Intelligence

UK Hours

Education

Bachelor's degree

Job description

Job Description

About Tiger Global: Tiger Global is a PH-based outsourcing organization providing staff and services to businesses in the UK. We specialize in connecting skilled Filipino professionals with UK-based companies across various sectors, ensuring a supportive and growth-oriented work environment.

About the Client

This role supports a UK-based legal and operations team handling client cases that require timely collection and verification of legal documents. The client operates in a regulated environment and places a strong emphasis on customer experience, accuracy, and case progression.

What You'll Do

• Relationship Management: Act as the main point of contact for UK-based stakeholders, facilitating regular check-ins and business reviews.
• Service Level Excellence: Monitor and ensure all Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are consistently met or exceeded.
• Stakeholder Communication: Translate complex UK requirements into actionable tasks for the local team and provide high-level reporting back to the UK.
• Issue Resolution: Proactively identify potential friction points in the service delivery and implement strategic solutions to maintain partner satisfaction.
• Continuous Improvement: Evaluate existing service workflows and suggest enhancements to increase value for the partner.
• Onboarding & Integration: Facilitate the smooth integration of new projects or service requirements from the partner into the local offshore team.

Job Qualifications

What We're Looking For

• Experience: Minimum of 3-5 years in Partner Services, Client Relationship Management, or Account Management.
• Communication: Elite verbal and written English skills. You must be comfortable presenting to and negotiating with UK business leaders.
• Critical Thinking: The ability to handle complex escalations and make decisions that protect both the partner and the company.
• Professionalism: A high degree of emotional intelligence and the ability to work independently during UK business hours.
• Education: Bachelor's degree in Business, Communications, or a related field.

Benefits

• HMO coverage from Day 1
• Paid vacation and sick leave from Day 1
• Stable UK working hours (no shifting schedules)
• A collaborative and professional work culture