Partner Care Associate

PJ Lhuillier Group of Companies; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

PJ Lhuillier Group of Companies is seeking a Customer Service Specialist to resolve internal client inquiries and service-related concerns. You will coordinate with support units to ensure timely resolution and communicate updates on products, services, and processes.

The role requires strong communication and problem-solving skills, attention to detail, and the ability to manage multiple inquiries while working onsite in Makati. Weekend and holiday availability is required.

Qualifications

• Graduate of any four-year business, communication, or other course.
• Open to fresh graduates; experience in customer service, support desk, or client service is an advantage.
• Strong communication, problem-solving, and customer service skills.
• Detail-oriented with the ability to manage multiple inquiries and requests effectively.
• Willing to work on weekends and holidays.
• Willing to work onsite in Makati City.

Responsibilities

• Resolve internal client inquiries and service-related concerns.
• Coordinate with support units to ensure timely resolution and communicate updates.
• Investigate and document service requests with complete details and supporting documents.
• Escalate complex or critical concerns when necessary.
• Maintain records of service requests, resolutions, and actions taken while complying with AML, Bank Secrecy, and data privacy requirements.
• Identify process improvement opportunities and support meetings and training.

Skills

Communication

Problem solving

Customer service

Education

Four-year degree

Job description

This position is responsible for resolving internal client inquiries and service-related concerns, coordinating with support units to ensure timely resolution, and communicating updates on products, services, and operational processes.

Job Responsibilities

• Manage and document service requests and concerns from branch personnel, ensuring complete details and supporting documents.
• Investigate branch issues and concerns, and provide appropriate resolutions in accordance with standard procedures.
• Coordinate with internal clients, concerned personnel, and relevant department heads to communicate the status and resolution of service requests.
• Execute approved resolutions and escalat e complex or critical concerns to the appropriate unit when necessary.
• Maintain accurate records and databases of service requests, resolutions, and actions taken while complying with AML, Bank Secrecy, and data privacy requirements.
• Identify process improvement opportunities, prepare incident reports when required, support meetings and training, and perform other duties as assigned.

Qualifications

• Graduate of any four-year business, communication, or other course
• Open to fresh graduates; experience in customer service, support desk, or client service is an advantage
• Strong communication, problem-solving, and customer service skills
• Detail-oriented with the ability to manage multiple inquiries and requests effectively
• Willing to work on weekends and holidays
• Willing to work onsite in Makati City