Overseas Front Office Supervisor – Navy Program

Hammerjack Pty Ltd; Philippines; On-site; PHP 3,769,000 - 5,653,000; Full time

Job summary

Amentum seeks a NGIS Front Office Supervisor to lead the front desk team on Diego Garcia, overseeing reservations, guest services and accounting processes. You will manage staff performance, schedules and training to ensure seamless operations and top-tier guest care.

The role requires strong leadership, PMS expertise, and a commitment to safety and compliance in a remote overseas environment. International travel readiness and ability to pass medical and security requirements are essential.

Qualifications

• Two years’ experience in front desk operations including reservations and guest services.
• Proficient with hotel PMS and reservation systems.
• Experience handling credit card terminals per processing policies.

Responsibilities

• Supervise front office team for reservations, check-ins and check-outs.
• Ensure accurate handling of reservations and room availability.
• Oversee credit card terminals, cashiering and payments per policies.
• Resolve guest concerns promptly to maintain satisfaction.
• Lead, mentor and train staff for high performance and consistency.
• Schedule staff for all shifts to ensure coverage.
• Conduct performance evaluations and provide feedback.
• Operate PMS to manage reservations, billing and reports.
• Train staff to use PMS effectively and efficiently.
• Produce operations reports (occupancy, revenue, etc.).
• Perform other duties as assigned.

Skills

Leadership

PMS proficiency

Reservations management

Guest services

Customer service

Training & mentoring

Education

College-level coursework: business/hospitality

Tools

Hotel PMS

Credit card terminals

Reservation systems

Job description

Amentum seeks a NGIS Front Office Supervisor to lead the front desk team on Diego Garcia, overseeing reservations, guest services and accounting processes. You will manage staff performance, schedules and training to ensure seamless operations and top-tier guest care.

The role requires strong leadership, PMS expertise, and a commitment to safety and compliance in a remote overseas environment. International travel readiness and ability to pass medical and security requirements are essential.