Outbound Sales Team Lead

The CodeBox Inc.; Cebu City; Hybrid; PHP 400.000 - 800.000; Vollzeit

Zusammenfassung

The CodeBox Inc. in Cebu City, Philippines, is seeking an experienced sales supervisor for an outbound healthcare program. You will lead a floor of agents, drive daily and monthly targets for sales and conversion, and coach teams to improve performance and call outcomes.

Key focus areas include mastering the GLP-1 product, handling objections, ensuring compliance with TCPA, DNC and HIPAA, and delivering end-of-shift reports. Night shifts and weekend coverage are required in a 7-day operation.

Qualifikationen

• 3+ years of outbound sales to U.S. consumers, with at least 1 year as a team leader or supervisor.
• Direct experience selling GLP-1 or weight-loss programs, or other telehealth or health products.
• A proven track record with numbers: you can show your team's results (conversion, sales per agent, ranking).
• Hands-on experience with a predictive dialer, taking payments on the call and using sales dashboards.
• Working knowledge of U.S. calling rules (TCPA, DNC) and HIPAA basics.
• Excellent U.S.-level English and a confident, natural sales voice.
• A high-energy, competitive, data-driven leader who leads from the floor.
• Available for night shift; weekends as part of a 7-day operation.

Aufgaben

• Drive results: hit daily and monthly targets for sales, sales per agent, conversion rate, talk time and outcomes.
• Coach: daily huddles, side-by-side coaching and call listening, weekly one-on-ones with improvement plans.
• Own the GLP-1 sale: master product, eligibility, objections, and close on the first call.
• Run a compliant floor: manage DNC, state calling hours, HIPAA/privacy rules.
• Quality: review QA scores and feed script improvements to Head of Sales.
• People: hire, ramp-up and train new agents; recognize top performers.
• Report: end-of-shift results, issues, feedback, escalated to IT.

Kenntnisse

Outbound sales

Team leadership

Health products

Telehealth sales

Tools

Predictive dialer

Sales dashboards

Jobbeschreibung

Job Description:

• Drive results: hit daily and monthly targets for sales, sales per agent, conversion rate (sales from answered calls), talk time and outcomes. Know your numbers every hour of the shift.

• Coach: daily huddles, side-by-side coaching and call listening (listen, whisper, barge). Weekly one-on-ones with each agent, with a clear improvement plan.

• Own the GLP-1 sale: master the product, eligibility, the brand's questionnaire, the two price levels and the most common objections (price, side effects, injections, insurance, "I need to think about it"). Teach your team to handle them and close on the first call.

• Run a compliant floor:
  -Consent and Do-Not-Call: every "stop calling" goes on the DNC list at once.
  -Calling hours by state.
  -No medical advice. The customer approves their own questionnaire.
  -Card details are never written down or recorded: recording is paused during payment.
  -Health information (HIPAA) stays in the system only.

• Quality: review QA scores and recordings, find patterns and feed script improvements to the Head of Sales and trainers.

• People: take part in hiring, ramp-up and training of new agents. Recognize and reward top performers, and act quickly on agents who don't meet standards.

• Report: a short end-of-shift report on results, issues, feedback from the floor and system problems, escalated to IT.

Job Qualifications:

• 3+ years of outbound sales to U.S. consumers, with at least 1 year as a team leader or supervisor.

• Direct experience selling GLP-1 or weight-loss programs, or other telehealth or health products (health insurance, Medicare, supplements).

• A proven track record with numbers: you can show your team's results (conversion, sales per agent, ranking).

• Hands-on experience with a predictive dialer, taking payments on the call and using sales dashboards.

• Working knowledge of U.S. calling rules (TCPA, DNC) and HIPAA basics.

• Excellent U.S.-level English and a confident, natural sales voice.

• A high-energy, competitive, data-driven leader who leads from the floor.

• Available for night shift; weekends as part of a 7-day operation.

Nice to have:

• Experience with warm-lead or cart-recovery campaigns.

• Experience opening a new floor or account (launch or test phase).

• QA, training or workforce-management background.