Outbound Sales Performance Coach

CC3 Solutions; Taguig; On-site; PHP 446,400 - 725,400; Full time

Job summary

CC3 Solutions, based in Taguig, is seeking an Outbound Sales Performance Coach to lead a night-shift outbound team focused on setting appointments and generating leads for U.S.-based telecom providers. You will drive revenue growth by targeting businesses facing rate changes or expiring contracts.

The role requires proven leadership in outbound sales, strong analytical skills, and experience with CRM platforms (ZOHO) and dialer systems.

Qualifications

• Proven experience leading outbound sales teams, preferably in BPO or telecom campaigns.
• Strong analytical skills and a track record of meeting or exceeding targets.
• Excellent team management, coaching, and communication abilities.
• Customer service experience with strong interpersonal and negotiation skills.
• Familiarity with U.S. business culture and telecom services (internet, broadband, VoIP).

Responsibilities

• Lead, coach, and develop a team of outbound sales representatives to exceed performance targets.
• Oversee daily customer calling operations and ensure high-quality appointment setting.
• Analyze sales data to identify trends, optimize performance, and report insights.
• Collaborate with U.S. client stakeholders to align messaging, offers, and campaign goals.
• Ensure effective use of CRM systems and dialer tools, maintaining accurate records.
• Handle escalations and complex customer interactions when needed.
• Foster a culture of accountability, communication, and continuous improvement.

Skills

Outbound sales leadership

Team coaching

Data analysis

CRM (ZOHO)

Dialer systems

Customer service

Negotiation

US market knowledge

Tools

ZOHO CRM

Dialer systems

Job description

Job Title: Outbound Sales Performance Coach

Company: CC3 Solutions

Job Type: Full-time, Night Shift

Company Overview:

CC3 Solutions is an AT&T Solution Provider based in Taguig, offering customized enterprise telecom and IT solutions to businesses across the U.S. Our team is composed of seasoned sales professionals with deep expertise in network, mobility, security, voice, internet, and fiber solutions. We serve organizations of all sizes, helping them navigate contract transitions and optimize their telecom infrastructure.

Role Summary:

We are looking for a Outbound Sales Performance Coach to manage and grow a high-performing outbound sales team focused on appointment setting and lead generation for U.S.-based telecommunications providers. This role is critical in driving revenue growth by targeting businesses impacted by rate increases or contract expirations.

Key Responsibilities:

• Lead, coach, and develop a team of outbound sales representatives to exceed performance targets.


• Oversee daily customer calling operations and ensure high-quality appointment setting.


• Analyze sales data to identify trends, optimize performance, and report insights.


• Collaborate with U.S. client stakeholders to align messaging, offers, and campaign goals.


• Ensure effective use of CRM systems and dialer tools, maintaining accurate records.


• Handle escalations and complex customer interactions when needed.


• Foster a culture of accountability, communication, and continuous improvement.

Qualifications:

• Proven experience in outbound sales leadership, preferably in BPO or telecom campaigns.


• Strong analytical skills and a track record of meeting or exceeding sales targets.


• Excellent team management, coaching, and communication abilities.


• Customer service experience with strong interpersonal and negotiation skills.


• Familiarity with U.S. business culture and telecom services (internet, broadband, VoIP).


• Proficiency in CRM platforms (ZOHO is preferred) and dialer systems.

Preferred Qualifications:

• Experience working with U.S.-based clients or telecom providers.


• Familiarity with contract lifecycle and customer retention strategies.

Equal Opportunity Statement:

CC3 is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons based on race, color, religion, national origin, sex, age, disability, citizenship, military service, genetic information, or any other protected characteris