Outbound Sales Manager (Telco)

iTeraSource Philippines Corp.; Mandaue; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

iTeraSource Philippines Corp is looking for a results-driven Sales Manager who thrives in the fast-paced world of outbound telecommunications. You will oversee and guide our telesales agents in delivering exceptional customer experience while consistently achieving strong sales results.

You will be the driving force behind a growing team of outbound sales agents, shaping performance through coaching, training, and data-driven management to ensure targets are met and exceeded while maintaining

Qualifications

• 3–5 years sales experience with 2 years as Sales Manager in a BPO environment.
• Strong leadership and communication skills with a proactive, ownership mindset.
• Excellent English communication, both written and spoken, and experience with CRM tools.

Responsibilities

• Lead a team of 3–5 outbound telesales representatives to consistently hit and exceed aggressive sales targets.
• Set and review sales targets, ensuring the team meets or exceeds revenue, conversion and KPI goals.
• Oversee end-to-end onboarding: 2‑week training sessions, role‑playing, and nesting periods for new hires.
• Use performance data and QA insights to coach the team and improve conversion rates.
• Ensure accurate CRM usage and data integrity, including call logging and follow-ups.
• Scale the business by continuously onboarding new talent and integrating them on the floor.

Skills

Leadership

Communication

Coaching

Team building

Tools

HubSpot CRM

Microsoft Office

Outlook

Teams

Excel

Job description

iTeraSource Philippines Corp. is looking for a results-driven Sales Manager who thrives in the fast-paced world of outbound telecommunications. You will oversee and guide our telesales agents in delivering exceptional customer experience while consistently achieving strong sales results.

You will be the driving force behind a growing team of outbound sales agents. If you have a "step up and take control" attitude and a proven track record of turning new recruits into sales champions, we want to hear from you.

The Role at a Glance

Schedule: 8:00 AM - 5:00 PM Eastern Standard Time (Night Shift)

Team Size: Directly managing 3-5 outbound sales agents

Key Responsibilities:

• Performance: Lead a team of outbound telesales representatives to consistently hit and exceed aggressive sales targets.30% of your day will be to oversee the team, and the balance will be to set an example by generating sales.
• Sales Targets: Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs.
• Training & Development: Take charge of the end-to-end lifecycle of new hires - conducting 2-week training sessions, role-playing, and managing the critical "nesting" period.
• Data-Driven Coaching: Use performance data and QA call-listening insights to provide actionable coaching that improves conversion rates.
• Operations & Process Compliance:Ensure accurate use of CRM systems (e.g., HubSpot) across the team while maintaining a high standard of data accuracy, call logging, and follow-ups.
• Scale the Business: Manage a steady flow of new sales talent, ensuring they are integrated effectively into the floor.

Requirements:

• Experience: Mandatory 3-5 years of sales experience, with 2 years' experience as a Sales Manager in a BPO operations environment.
• Leadership Style: Strong leadership and communication skills. A self-directed leader who takes ownership of their team's results and doesn't wait for instructions to solve problems.
• Industry Knowledge: Strong background in BPO sales-driven environments. Telecommunications (Telco) experience is highly preferred.
• Tools: Proficient in CRM software (e.g., HubSpot) and Microsoft Office applications, including (but not limited to) Outlook, Teams, Excel, Word, PowerPoint, as well as Microsoft 365
• Communication: Exceptional English communication skills, both written and verbal.