OTC Operations Lead: Billing, AR & Process Excellence

Accenture in the Philippines; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Accenture in the Philippines is seeking an experienced leader to oversee teams of Processors and Analysts in Order management/Billing and Accounts Receivable/Collections, ensuring productivity and quality metrics are met. You will identify process complexities, flag risks to stakeholders, build relationships with business partners, and work with cross-functional teams for transitions and technology services.

Exposure to automation and Power BI is desirable.

Qualifications

• Open to accountancy, business and/or finance graduates with strong relevant work experience.
• 5+ years strong related work experience on Order to Cash / Accounts Receivable (OTC/AR).
• With at least 7 to 8 years OTC/Accounts Receivable experience.
• With 5 years of supervisory experience.
• Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang; willing to work in any shifts (night/graveyard).
• Good communication skills

Responsibilities

• The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing and Accounts Receivable/Collections.
• He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported.
• He/ she also oversees complex cases and customers and troubleshoot issues.
• Ability to identify and assess process related complexities and propose potential solutions.
• Flag risks in a timely manner to external and internal stakeholders with proposed plans.
• Build solid relationship with stakeholders / business partners.
• Ability to liaise / work with cross-functional teams, for instance, mobilization / transition; technology services, recruitment, human capital development, etc.
• Build brilliant control framework to ensure flawless delivery of services in line with established service level agreements.
• Exposure to business transformation – basic-to-intermediate knowledge on automation / hyper automation / Power BI dashboards / ML / Gen AI

Skills

OTC/AR expertise

Supervisory experience

Cross-functional collaboration

Communication skills

Education

Accountancy / Business / Finance

Tools

Power BI

Automation basics

Machine Learning basics

Job description

Accenture in the Philippines is seeking an experienced leader to oversee teams of Processors and Analysts in Order management/Billing and Accounts Receivable/Collections, ensuring productivity and quality metrics are met. You will identify process complexities, flag risks to stakeholders, build relationships with business partners, and work with cross-functional teams for transitions and technology services.

Exposure to automation and Power BI is desirable.