OTC Operations Sr Analyst: Collections & Process Improvement

Accenture in the Philippines; Philippines; On-site; PHP 550,000 - 750,000; Full time

Job summary

Accenture in the Philippines is hiring for an Order to Cash Ops Sr Analyst. This role supports OTC processes and works on performance metrics and issue resolution from a night shift, with rest days on weekends. Project/Team location: Quezon Gateway Tower 2.

Primary responsibilities include managing and executing Order to Cash workflows, providing status updates, and contributing to process improvements while delivering quality, cost-effective service for clients.

Qualifications

• At least 3 years of relevant experience in OTC specifically for Collections.

Responsibilities

• Manages and executes Order to Cash processes.
• Support to maintain and improve service performance metrics reports, as required.
• Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions.
• Provide quality, cost effective service while looking at ways to contribute to process improvement.
• May provide ad-hoc analyses and summaries of information as requested.
• Provide resolutions/assistance for email and voice channels.

Skills

OTC collections

Job description

Accenture in the Philippines is hiring for an Order to Cash Ops Sr Analyst. This role supports OTC processes and works on performance metrics and issue resolution from a night shift, with rest days on weekends. Project/Team location: Quezon Gateway Tower 2.

Primary responsibilities include managing and executing Order to Cash workflows, providing status updates, and contributing to process improvements while delivering quality, cost-effective service for clients.