Organizational Development Manager | BGC

INFOSYS BPM LIMITED Philippine Branch; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Quarterly Performance Bonus

24 Leaves annually

Competitive HMO and Life Insurance for

employee and 2 eligible dependents

Outstanding career development

fast track career progression

Fair work-life balance

Learning and Development Trainings

Inclusion and Diversity

Great Place to Work - Certified

Job summary

Infosys BPM Philippines in Taguig is seeking an Organizational Development Lead to design and implement programs that strengthen organizational effectiveness, employee development, performance, and culture. The role utilizes workforce data and feedback to identify needs and supports regional OD priorities.

The incumbent will analyze workforce trends, manage assessments, lead attrition analysis, and develop career and talent frameworks, while partnering with HR to align change initiatives with

Qualifications

• Relevant experience leading Organizational Development initiatives in the BPO industry.
• Strong knowledge of organizational development, performance management, career management, organizational design, and employee assessments.
• Strong analytical skills, with the ability to connect data from different sources and identify root causes.
• Experience developing practical solutions based on business needs and stakeholder requirements.
• Strong stakeholder management, influencing, negotiation, and presentation skills.
• Knowledge of workforce forecasting, analytical tools, industry benchmarks, and relevant regulations.
• Ability to manage multiple priorities and perform effectively under pressure.
• Strong commitment to employee development and building a positive workplace culture.

Responsibilities

• Analyze workforce data, employee feedback, and organizational trends to produce meaningful reports and recommendations for senior leaders.
• Manage organizational assessments, including employee satisfaction, climate, attrition, retention, and program-effectiveness studies.
• Lead exit interview and attrition analysis for middle and senior management employees, identifying trends and recommending corrective actions.
• Develop and implement career management, promotion, role-change, and employee-development frameworks.
• Support the design and continuous improvement of performance management programs, including training, communication, and implementation.
• Partner with regional leaders and HR teams to align talent, culture, and change initiatives with business priorities.
• Support organizational design activities, including the creation of new roles, job evaluation, job descriptions, role structures, and span-of-control analysis.
• Develop internal and external employer-branding initiatives, surveys, benchmarking studies, and supporting materials.
• Build HR capability through relevant learning programs and content development.
• Lead internal consulting projects and work with internal teams or external partners to deliver agreed outcomes within timelines and budget.
• Maintain OD systems, frameworks, templates, and processes, ensuring compliance and consistent implementation.
• Develop the team through goal setting, coaching, regular feedback, and learning plans.
• Conduct research, develop OD tools and frameworks, and promote knowledge sharing and best practices.

Skills

OD leadership

Organizational development

Performance management

Career management

Organizational design

Data analysis

Stakeholder management

Job description

Are you ready to make an impact? We are hiring for an Organizational Development Lead (Manager) in our BGC, Taguig facility.

Join Infosys BPM Philippines and jumpstart your career!

Role Overview

The Organizational Development Lead will design and implement programs that strengthen organizational effectiveness, employee development, performance, and culture. The role will use workforce data and employee feedback to identify organizational needs, recommend solutions, and support regional and corporate OD priorities.

Key Responsibilities

Analyze workforce data, employee feedback, and organizational trends to produce meaningful reports and recommendations for senior leaders.

Manage organizational assessments, including employee satisfaction, climate, attrition, retention, and program-effectiveness studies.

Lead exit interview and attrition analysis for middle and senior management employees, identifying trends and recommending corrective actions.

Develop and implement career management, promotion, role-change, and employee-development frameworks.

Support the design and continuous improvement of performance management programs, including training, communication, and implementation.

Partner with regional leaders and HR teams to align talent, culture, and change initiatives with business priorities.

Support organizational design activities, including the creation of new roles, job evaluation, job descriptions, role structures, and span-of-control analysis.

Develop internal and external employer-branding initiatives, surveys, benchmarking studies, and supporting materials.

Build HR capability through relevant learning programs and content development.

Lead internal consulting projects and work with internal teams or external partners to deliver agreed outcomes within timelines and budget.

Maintain OD systems, frameworks, templates, and processes, ensuring compliance and consistent implementation.

Develop the team through goal setting, coaching, regular feedback, and learning plans.

Conduct research, develop OD tools and frameworks, and promote knowledge sharing and best practices.

Key Qualifications and Skills:

Relevant experience leading Organizational Development initiatives in the BPO industry.

Strong knowledge of organizational development, performance management, career management, organizational design, and employee assessments.

Strong analytical skills, with the ability to connect data from different sources and identify root causes.

Experience developing practical solutions based on business needs and stakeholder requirements.

Strong stakeholder management, influencing, negotiation, and presentation skills.

Knowledge of workforce forecasting, analytical tools, industry benchmarks, and relevant regulations.

Ability to manage multiple priorities and perform effectively under pressure.

Strong commitment to employee development and building a positive workplace culture.

Why Infosys BPM Philippines?

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great Place to Work - Certified

Office Location

19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines.

“We valueDiversity, Equity, and Belongingness. Infosys valuesdiversityand belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”