Organization Communications Lead (Manila)

TDCX, Inc.; Philippines; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Attractive remuneration

Medical & social coverage

World-class workspace

Flexible working arrangements

Learning & development plans

Job summary

TDCX in Manila is seeking an Organization Communications Lead to design and implement leadership development, talent reviews, succession planning and continuous development programs.

The role requires an advanced degree, 2+ years in related fields, strong facilitation, and excellent English communication across the supporting market. You will collaborate with leaders and cross-functional teams to enhance organizational capability.

Qualifications

• Candidate must have an advanced/graduate diploma or bachelor’s degree.
• 2+ years of experience in training, policy development or related field.
• Experience in developing policies, process documentation, training and communication materials.
• Strong facilitation skills using Adult Learning Theories.

Responsibilities

• Creates and executes the strategy and delivery plan for the development of all leaders including high potential employees.
• Supports Talent Review, Succession Planning and Continuous Development by programs that narrow competency gaps.
• Evaluates and monitors performance and quality standards of Leaders.
• Tracks course feedback and recommends changes to programs or new courses.
• Collaborates with training staff or external resources to conduct training on specific topics.
• Interacts with Leaders to assess impact and needs and maintain QMS effectiveness.

Skills

Policy development

Training material creation

Performance analysis

Adult learning facilitation

English communication

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Tools

General software skills

Job description

Organization Communications Lead (MANILA)

Company : Tdcx Job Type : Full Time Philippines

Job Description - Organization Communications Lead (MANILA)

Competencies

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks


• Comprehensive medical, insurance, and social security coverage


• World-class workspaces


• Engaging activities and recognition programs


• Strong learning and development plans for your career growth


• Positive work culture that enables your future


• Easy-to-access location with direct public transport links


• Flexible working arrangements


• Coaching and mentoring from experts in your field


• Join a global company, winner of hundreds of industry awards

What is your mission?

• Creates and executes the strategy and delivery plan for the development of all leaders including high potential employees


• Supports the organization's Talent Review, Succession Planning and Continuous Development by developing programs that narrow competency gaps


• Evaluates, and monitors the performance and quality standards of Leaders


• Tracks course feedback for relevance and impact. Makes recommendations to Manager on changes to existing programs or development of new courses


• Collaborates and coordinates with other training department staff or external resources to conduct training on specific subject matters


• Interacts with Leaders throughout the organization to assess impact and needs
  
  
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.


• Preferable with 2 years of working experience in the related field is required for this position


• Experience in developing policies, process documentation, training and communication materials


• Extensive knowledge of analyzing training needs and implementing performance gap analysis


• Strong facilitation skills using Adult Learning Theories


• Strong computer and software skills


• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .