Order Validation & Credit Specialist

Xerox; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Xerox is hiring an Order Support Specialist in Cebu City, Philippines. The role supports revenue realization by validating buyouts, credits, and checkout documentation, ensuring accuracy and timely processing within SLAs.

You will coordinate with Sales, Operations, and downstream teams to maintain transaction integrity from pre-signature through post-signature processing. Responsibilities include queue monitoring, proposal validation, and DocuSign management, with a focus on accuracy and

Qualifications

• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Familiarity with contract documentation, buyouts, credit approvals, lease requirements, and order-processing workflows.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across Sales, Operations, Customer Master and downstream teams.
• Ability to meet SLAs while maintaining high quality and compliance standards.
• Sound judgment in identifying documentation gaps and financial risk.

Responsibilities

• Queue monitoring and SLA-managed request queues including buyouts, credits, and lease rate requests.
• Review CPQ and PREO records for accuracy and completeness within SLA.
• Validate pricing, discounts, buyout information, and credit approvals for pre- and post-signature processing.
• Coordinate with Customer Master and downstream teams to ensure timely handoffs.
• Generate paperwork packets and manage DocuSign submissions and signature checks.
• Ensure proper handoff to post-signature processing and minimize funding delays.

Skills

Attention to detail

Multi-tasking

Documentation

Communication

Cross-functional collaboration

SLA adherence

Risk awareness

Job description

Xerox is hiring an Order Support Specialist in Cebu City, Philippines. The role supports revenue realization by validating buyouts, credits, and checkout documentation, ensuring accuracy and timely processing within SLAs.

You will coordinate with Sales, Operations, and downstream teams to maintain transaction integrity from pre-signature through post-signature processing. Responsibilities include queue monitoring, proposal validation, and DocuSign management, with a focus on accuracy and