Order Support Specialist - Buyouts & Credits

Xerox Corporation; Cebu City; On-site; PHP 240,000 - 480,000; Full time

Job summary

Xerox Holdings Corporation is hiring for an Order Support Specialist to ensure timely and accurate processing of buyouts, credits, and related documentation. You will validate CPQ/PREO records, coordinate with sales and operations, and facilitate seamless handoffs to downstream processing teams.

Key activities include managing request queues, generating documentation for DocuSign, and ensuring compliance with SLAs while maintaining transaction integrity across the order-to-cash process.

Qualifications

• Experience reviewing complex customer documentation and ensuring accuracy across CPQ, PREO, and ERP systems.
• Ability to validate buyout, credit, and lease requirements within SLAs.
• Familiarity with contract documentation, signoff processes, and downstream handoffs.

Responsibilities

• Monitor request queues within defined SLAs for buyouts and credits.
• Validate proposals for accuracy, pricing, and required approvals.
• Coordinate with Sales, Operations, Customer Master, and downstream teams.
• Generate paperwork packets and manage DocuSign workflow.
• Lead pending signature reviews to ensure completion within SLA.

Skills

Attention to detail

Cross-functional collaboration

Process documentation

CPQ validation

DocuSign familiarity

Tools

CPQ system

PREO

DocuSign

ERP

Job description

Xerox Holdings Corporation is hiring for an Order Support Specialist to ensure timely and accurate processing of buyouts, credits, and related documentation. You will validate CPQ/PREO records, coordinate with sales and operations, and facilitate seamless handoffs to downstream processing teams.

Key activities include managing request queues, generating documentation for DocuSign, and ensuring compliance with SLAs while maintaining transaction integrity across the order-to-cash process.