Customer Operations Specialist

Xerox Philippines; Philippines; On-site; PHP 700,000 - 1,300,000; Full time

Job summary

Xerox Holdings Corporation in the Philippines is seeking a professional to manage client relationships and contract delivery for outsourcing and facilities management services. The role emphasizes maintaining service levels, ensuring customer satisfaction, and achieving cost targets while driving profit and revenue growth across accounts in a distributed environment.

You will operate within defined policies and procedures, leveraging your evolving domain knowledge to support policy adherence and

Job description

Job Description:

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Purpose

Responsible for the management of client relationship and contract delivery of outsourcing/facilities management to end user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, customer satisfaction management, contract commitments delivered within cost targets, overall profit and revenue growth.

Scope

General

• Builds knowledge of the organization, processes and customers
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
• Receives a moderate level of guidance and direction
• Moderate decision-making authority guided by policies, procedures, and business operations protocol