Order Processing Specialist – NetSuite

Adaptive Teams; Quezon City; On-site; PHP 446,000 - 781,000; Full time

Job summary

Adaptive Teams in the Philippines is seeking an Order Processing Specialist to manage retail orders across US and Australian operations. You will use NetSuite to process orders, coordinate with California and Sydney warehouses, and ensure on-time delivery to major retailers.

Ideal candidates are detail-oriented, excellent in Excel, and capable of handling high volumes while maintaining accurate records and meeting retailer-specific deadlines.

Qualifications

• Experience handling retail orders and coordinating with warehouses.
• Knowledge of order management processes and customer ops.
• Strong attention to detail and ability to meet deadlines.

Responsibilities

• Process and manage customer orders in NetSuite.
• Coordinate orders for warehouse operations in California and Sydney.
• Manage orders for major US and Australian retail customers.
• Review order details, quantities, pricing, shipping information, and delivery requirements.
• Monitor orders from entry through fulfillment and shipment.
• Coordinate with warehouse, sales, inventory, and operations teams.
• Troubleshoot order discrepancies, delays, and fulfillment issues.
• Maintain accurate customer and order records.
• Help ensure retailer-specific requirements and deadlines are met.

Skills

Order processing

Communication

Attention to detail

Problem solving

Team coordination

Tools

NetSuite

Excel

CRM/ERP tools

Job description

Keep orders moving, customers happy, and two international warehouses running smoothly.

We’re looking for a detail-driven Order Processing Specialist to manage retail customer orders across our US and Australian operations. You’ll work in NetSuite to process orders accurately, coordinate with warehouses, and make sure products get where they need to go—on time.

Location:

Philippines - Fully Remote

Your Mission: Day to Day Responsibilities

• Process and manage customer orders in NetSuite.


• Coordinate orders for warehouse operations in California and Sydney.


• Manage orders for major US and Australian retail customers.


• Review order details, quantities, pricing, shipping information, and delivery requirements.


• Monitor orders from entry through fulfillment and shipment.


• Coordinate with warehouse, sales, inventory, and operations teams.


• Troubleshoot order discrepancies, delays, and fulfillment issues.


• Maintain accurate customer and order records.


• Help ensure retailer-specific requirements and deadlines are met.

Your Toolbox: Skills to be Successful

• Hands-on experience with NetSuite, ideally including sales order processing.


• Previous experience in order management, customer operations, logistics, or sales administration.


• Experience supporting retail, wholesale, or e-commerce customers.


• Strong attention to detail—you catch mistakes before they become expensive problems.


• Comfortable managing a high volume of orders and competing deadlines.


• Strong Excel or spreadsheet skills.


• Clear written and verbal communication.


• Experience working with major retailers or multiple international markets is a strong plus.

Why Adaptive Teams?

At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and a team that’s as passionate as you are, this is the place to be.