Order Operations Analyst (SaaS)

SupportNinja

Metro Manila

On-site

PHP 420,000 - 660,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive compensation

HMO on day 1

Retirement Savings Program

Life Insurance

Paid time off

Job summary

SupportNinja is seeking an Order Operations Analyst to act as the bridge between sales and revenue, reviewing opportunities in Salesforce CPQ and ensuring compliance with booking policies. You will help forecast accuracy and work with global teams on prerequisites and approvals.

The role requires a bachelor’s degree and 2+ years in order operations, with strong Excel and CRM skills. Hybrid setup with monthly onsite requirements is provided, along with competitive Ninja perks.

Qualifications

Bachelor’s degree or equivalent in a related field.
2+ years in an Order Operations role (SaaS preferred).
Experience with contract, order form, and PO processing.
Familiarity with MS Excel and CRM systems (e.g., Salesforce).
Strong communication skills, both oral and written.
Knowledge of renewal management operations is a plus.

Responsibilities

Liaise between sales and revenue-centric business units.
Review and book opportunities in Salesforce CPQ; enforce booking policies.
Close deals and validate forecasted numbers for reporting accuracy.
Coordinate with global sales to ensure deal prerequisites and quotas are met.
Assist with renewals, commissions, and approvals as needed.

Skills

CRM proficiency

Order processing

Excel basics

Communication skills

Data reconciliation

Team collaboration

Education

Bachelor’s degree in Statistics/Mathematics/Business Administration

Tools

Salesforce CPQ

Job description

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Twice-a-month onsite)

Start Date: ASAP

Schedule: 9:00PM-6:00AM (Manila) M-F

Equipment: Company Provided

What does a day in the life of an Order Operations Analyst look like?

As an Order Operations Analyst, you will be the liaison between sales and decision-making business units.
You will be responsible for reviewing and booking opportunities prepared by sales inside the CPQ module of Salesforce, enforcing all written booking policies and revenue guidelines, and closing deals while confirming or correcting forecasted numbers to maintain accurate reporting for the business.
This role is the gateway between sales and revenue.
Those in this role work closely with the global sales team to make sure deals have all necessary prerequisites to close, report numbers on complex contracts, advise sales on their compensation and quota, work with commercial teams, and manage approvals.
This role is foundational to our strategy as a company, enabling sales to have confidence in their forecasting and reporting.
Working closely with sales, renewals, commissions

What are the required qualifications of an Order Operations Analyst?

A bachelor’s degree in Statistics, Mathematics, Business Administration, or similar field equivalent.
2+ years experience in an Order Operations role preferably supporting a SaaS line of business or SaaS Renewal Management Operations
Extensive experience in contract, order form, and PO-related processing
General understanding of MSA and other legal terminologies relevant to order or deal processing.
Strong exposure to renewal management operations or roles.
Strong knowledge and experience in administration work leveraging CRM platforms (e.g. Salesforce or similar CRM).
Ability to execute accurate order computation, validation or pricings, and other components in order processing, and understanding various data sets involving an account and order information
Experience in inter-team collaboration to get results done promptly
A broad understanding of customer success and renewal management operations.
Excellent Oral and Written Communication skills.
Excellent customer service skills and internal onshore support communication
Excellent comprehension and analytical skills and can adapt to the fast-paced process-driven learning environment.
Excellent in performing research, data hygiene, data reconciliation, and quality control to ensure no impact on Revenue or Bookings.
Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
Must be highly motivated and perform well working independently and with a team.
Must be customer-centric, self-propelled, proactive, and decisive.
Fosters unity and teamwork
Capable of working successfully to deadline in independent and team-based settings
Basic knowledge in MS Excel