Logistics Senior Coordinator

Vertiv; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Vertiv in the Philippines is seeking a driven professional to manage the Service Spares Sales Order process. You will validate, process, invoice, and deliver orders within defined timelines while offering exceptional customer service.

The role requires coordinating with planners, buyers, and shipping teams to ensure accurate stock and on-time delivery. Key qualifications include a degree in a related field and 3–4 years in order management or supply chain, with Oracle ERP experience and strong

Qualifications

• Bachelor's degree in SCM or related field.
• 3–4 years of experience in order management, supply chain, customer service, and operations support.
• Experience using Oracle EBS or other ERP systems is an advantage.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Fluent in written and spoken English.
• Strong organizational skills with high attention to detail.
• Excellent communication and customer service skills.
• Ability to coordinate effectively with cross-functional teams (Sales, Procurement, Shipping, Warehouse, Planning).
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Responsibilities

• Process Sales Orders using Oracle and provide timely order acknowledgements.
• Coordinate with Planners and Buyers to monitor stock availability and expedite material requirements.
• Track Back Order Status, update schedules and past-due orders, and perform data maintenance.
• Coordinate order fulfillment activities with Shipping and Warehouse teams, including pick-and-pack.
• Follow up on delayed deliveries and purchase order amendments to minimize disruptions.
• Generate customer invoices and prepare shipment-related documents.
• Respond to customer inquiries and provide timely updates on order status.

Skills

Excellent communication

Customer service

Organizational skills

Cross-functional collaboration

Time management

Education

Bachelor's degree in Supply Chain Management, Engineering, Operations Management, Logistics, Business Administration or related field

Tools

Oracle EBS

Job description

JoinaHigh-PerformanceCultureThatDrivesInnovationandExcellence

At Vertiv,wedon’tjusthiretalent— wecultivateleaderswhodriveinnovationandengageteamstopushthelimitsofwhat’spossible.Asagloballeaderincriticaldigital infrastructure,wearescalinguptomeetthedemandsofAI,datacenters,andnext-gentechnology—andweneedbold,high-performingindividualslikeYOUtotakeustothenext level.

Why Vertiv?

• High-PerformanceCulture:Weempoweryoutothinkbig,executewith excellence,anddeliverimpact.Ourperformance-drivenmindsetrewardsthose whochallengethestatusquoanddrivemeaningfulchange.Over50CEOAwardsaregivenannuallytorecognize toptalentmoving the needleforward.
• LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitles—it’saboutaccountability,trust,andownership. Ourleadersengageanddrivewithcollaboration,innovation,andcustomer-centricthinking,settingthefoundationfor anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects, you’ll have the opportunity toexpand your expertise and grow your career.
• APlaceforEveryone:OurcommitmenttoInclusionensuresthatallemployee’s uniquestrengthsandperspectivesarevalued.Yourvoicematters,yourgrowthis prioritized, and your success is celebrated.

Position Summary:

The position is responsible for the Service Spares Sales Order process, ensuring customer orders are accurately validated, processed, invoiced, and delivered within agreed timelines. The role provides administrative and operational support to internal and external customers, coordinates with cross-functional teams to ensure seamless order fulfillment, and maintains high standards of data accuracy, compliance, and customer service.

Job Description:

• Support customers throughout the pre-order process, including part number identification, pricing inquiries, and quotation.
• Review booking forms and customer purchase orders to ensure accuracy, completeness, and compliance.
• Process and book Sales Orders using Oracle and provide timely order acknowledgements to customers confirming order receipt, details, and delivery commitments.
• Coordinate with Planners and Buyers to monitor stock availability and expedite material requirements when necessary.
• Track and monitor the Back Order Status Report, update order schedules and past-due orders, process stock reservations as needed, and perform data maintenance activities to ensure accurate system records.
• Coordinate order fulfillment activities with Shipping and Warehouse teams, including pick-and-pack processing and packing list requests.
• Follow up on delayed deliveries, missing parts, and purchase order amendments to minimize order fulfillment disruptions.
• Generate customer invoices and prepare shipment-related documentations.
• Respond to customer inquiries and provide timely updates regarding order status, delivery schedules, and related concerns.
• Maintain the order tracker by accurately recording and updating tasks, sales orders, and order-related activities, ensuring data accuracy, visibility, and timely follow-up.
• Collaborate with cross-functional teams, including Technical, Quality, Credit & Finance, Planning, Purchasing, Shipping, Warehouse, and Sales, to resolve order-related issues, address customer requirements, and ensure seamless order execution.
• Ensure compliance with company policies, procedures, and International Trade Compliance (ITC) regulations.
• Perform data gathering and report generation activities by collecting, validating, and preparing customer-related data to support customer requirements and operational reporting needs.
• Assist with continuous improvement activities and process enhancement initiatives.
• Assist in the preparation, tracking, and analysis of operational reports and performance metrics.
• Perform other duties and responsibilities as assigned by the immediate supervisor.

Qualifications:

• Bachelor's degree in Supply Chain Management, Engineering, Operations Management, Logistics, Business Administration or a related field.
• 3-4 years of relevant experience in order management, supply chain, customer service, and operations support role.
• Experience using Oracle EBS or other ERP systems is an advantage.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Fluent in written and spoken English.
• Strong organizational skills with a high level of attention to detail.
• Excellent communication and customer service skills.
• Ability to coordinate effectively with cross-functional teams, including Sales, Procurement, Shipping, Warehouse, and Planning.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Customer-focused with the ability to provide timely and accurate order updates and resolutions.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:

Safety.Integrity. Respect.Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset