Optum SME Role | Grow Your Career with Optum

Optum, a UnitedHealth Group Company; Muntinlupa; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Market Pay Levels

Retirement Plan

HMO from Day 1

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Volunteerism Opportunity

All Mandatory Statutory Benefits

Job summary

Optum is seeking a Subject Matter Expert to support a disciplined operations team in Manila. The role involves applying expertise to moderately complex activities and backing up the Supervisor when needed.

You will coordinate with teammates, resolve problems, and ensure service quality in a fast-paced call center environment. The position is full-time and office-based, with shifting schedules to accommodate business needs.

Qualifications

• Completed at least 2 years college level.
• Minimum of 1-2 years experience as a Subject Matter Expert in a call center setting, medical, insurance, or collections process
• Can pass Domain (Operations) Final Interview
• Good problem-solving skills
• Demonstrates great depth of knowledge and skills in call center, medical, insurance, or collections domain expertise
• Able to work on a shifting schedule
• Able to report full time in the office

Responsibilities

• Acts as a Subject Matter/Process Expert resource to team members
• Applies knowledge and skills to a range of moderately complex activities
• Works with team to solve complex problems
• May coordinate work of other team members
• Serves as a back-up to the Supervisor

Skills

Call center experience

Problem solving

Domain knowledge

Team coordination

Education

Two years college level

Job description

About the role

Acts as a Subject Matter/Process Expert resource to the team members, applying knowledge and skills to a range of moderately complex activities. Works with the team to solve complex problems, may coordinate work of other team members, and serves as a back-up to the Supervisor.

Key responsibilities

• Acts as a Subject Matter/Process Expert resource to team members
• Applies knowledge and skills to a range of moderately complex activities
• Works with team to solve complex problems
• May coordinate work of other team members
• Serves as a back-up to the Supervisor

About you

• Completed at least 2 years college level
• Minimum of 1-2 years experience as a Subject Matter Expert in a call center setting, medical, insurance, or collections process
• Can pass Domain (Operations) Final Interview
• Good problem-solving skills
• Demonstrates great depth of knowledge and skills in call center, medical, insurance, or collections domain expertise
• Able to work on a shifting schedule
• Able to report full time in the office

Benefits

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

About us

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We're a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center. As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.